Graziers Grill House has potentially a good reputation. So, I organised a birthday party with family and friends on 13 December, 2019.

Our experience was extremely shocking. We ordered lots of food and drinks but the service was below standard. The lady manager on duty that day needs to learn customer service. Her attitude and behaviour was horrible.

We have never seen any staff or managers anywhere in a pub with poor customer service quality. When a order is, generally taken, you repeat the order as a courtesy. Especially, when a group of 10 diners. We asked, can you please repeat the order. She says ‘don’t you trust me’. That is not a reply you expect.

Secondly, one of the order ‘SEAFOOD GRILL’ was a cheat. The Hervey Bay scallops were just three shells with trimmed away scallops. I was shocked. I have a photo of the scallop. I showed the scallops and asked the chef, if this is how a Seafood Grill is served with scallops to customers, who pay $52. He tries to justify and convince me. I told the chef that Graziers Grill House was cheating their customers. I was totally disappointed.

I walked away back to our dining table. Sooner, we could here the conversation by the chef and his staff talking about lean and saving strategies. In fact, trimmed scallops were used for Seafood Paella and the balance for Seafood Grill. Shocking experience.

There was no apologies nor ready to accept the fact. Instead, the chef after awhile suggests to serve freshly cooked scallops. Really? after all that drama. I rejected the offer, as Graziers Grill House not only cheated me but God knows how many customers and for how long?

It really was a disappointing evening. No apologies at all while finalising the payment.

Being a special occasion - a birthday celebration, we had come to have a good time and not a bitter experience. I must say, the birthday person was so upset. I regret choosing to dine at Graziers Grill House.

Graziers management, please treat your customers with respect, be courteous, be honest in your menu and customer services.

Sorry, to disappoint the review readers but this was the real experience at Graziers Grill House on that day. It was Friday the 13th.😄