Grind Coffee Bar — Restaurant in Melbourne

If I could I would rate this -5/5 but sadly 1/5 stars is the lowest I can rate!

Do not come to this cafe unless you are looking for a show down and personal attack with the “manager”!

Incredibly poor customer service- ordered 2 drinks & a “Japanese cheesecake” that tasted horrible, it was hard and stale. I asked who I guess was the manager politely to get a refund just for the cheesecake as we weren’t happy to pay for it but we had no problem with the drinks. She offered something else instead but we weren’t interested in trying any more of their food, she refuses to give a refund multiple times and proceeds to loudly call out other customers to ask their opinion and caused an embarrassing scene. It seems I offended her because I said it tasted old and stale (which it did I wanted to spit it out when I took a bite) she claims it was cooked today which maybe it was however it doesn’t matter even if it was- the fact is it was hard, stale and tasted horrible. I let her know she is ruining the entire experience by causing a scene and randomly asking other customers their opinions (I just wanted a cup of coffee) and to get the drinks for takeaway as we didn’t want to stay any longer and didn’t care for the cheesecake. She gave us takeaway cups and told us to do it ourselves- we’re mortified at this experience. At this point we just wanted to LEAVE! When you go to a cafe you don’t expect to be put in this position.

Disgustingly rude customer service, and extremely hostile and unprofessional. The concept of a refund doesn’t just not exist if you don’t feel like it or if you are offended with someone’s opinion of your food- I’m not an unreasonable person as I also work in hospitality and I understand the industry very well. In this situation- the service and food provided was incredibly poor and she was 10000% in the wrong- shocked and appalled by this behaviour and also by the customers she involved that didn’t see in an issue with how she was treating us.

Do not come here, $20 out of pocket for NOTHING but a disappointing and uncomfortable experience.

All I wanted was to sit down and have a cup of coffee! I came out with battle scars and $20 less for nothing. Some ppl should never work in hospitality if you’re going to be that prideful and hard headed, and seemed to enjoy belittling your customers.

I never mentioned this in person to the “manager” to spare their feelings but the “red velvet latte” was also disgusting! Do...

Horrible customer experience. 0/10 Would not recommend a visit.

Went in for some coffee, saw they had a Japanese cheesecake so I ordered a slice. It was not edible nor worth the money so we asked nicely for a refund with the reasons.

It was dry, dense and overall nowhere near the consistency of what a Japanese cheesecake would usually taste like - it was like a dense cake that was a few days old. It was also left out on the countertop so was air dried which didn’t help with the already dense texture.

The barista who served us the coffee and cake, which presumably was the manager, only asked if we wanted to heat the cake up or get a muffin in return and adamantly refused to give us a refund. She then proceeded to bring other customers into the situation to ask for their opinion on the cake which she baked fresh today. It made everyone so uncomfortable. We just wanted to handle this quietly to respect the space of other customers/workers however the hostility and unprofessionalism displayed from the barista/manager was absolutely appalling. At this point the whole experience was so off putting we just wanted a refund for the entire order ($20 for 2coffees and the cheesecake) but she would just say “don’t do refunds”. She also told us if we didn’t like it we can just not come to the store or don’t order it again. Simply just asked for our coffees takeaway but she just handed over the cups and basically told us to do it ourselves..

Terrible customer service - barista is rude blindly prideful. I don’t require to be waited on hand and foot but there was not even an ounce of hospitality in their service.

I didn’t want to be in the store any longer so we left with no refund and coffees essentially untouched. Sorely disappointed. The abysmal service from the barista overshadowed...

3.5/5. Grind was quite pleasant. We had the iron pot with kransky, a beef burger and herbed fries, and southern benedict. The ironpot was the star of the show for its homeliness and the beef burger was done well too, juicy and not overly greasy. The side of chips were also cooked so satisfyingly with a really nice tomato sauce that’s not like I’m used to. As for the southern benedict, it was okay. I think the pork was a bit sweet and too soft so on top of poached eggs and english muffins, it felt very homogenous. The chef was really friendly though! I was a little let down by the coffee though. Apparently the default coffee size is a mug (?? at other cafes, the default is a small). I tried to tell this to the manager (I assume) but found myself being interrupted several times before I could properly explain. I just copped the loss before being told next time I should specify… there is such a thing as too much...