KFC Sunshine Market Place — Restaurant in Melbourne

This is my first google review ever and I’m disappointed to be posting this but this KFC branch specifically is just so mediocre and lacking in both quality and quantity. This review means no harm, and I hope it brings constructive criticism in which management then can improve upon from this feedback. But below are some issues I had experienced:

Management is strict on staff weighing chips to maintain portion levels (this is odd as I assume KFC as a franchise in Melbourne overall don’t follow these procedures of restricting portions). If this method is to save costs then I highly suggest finding other alternatives.

Staff is slow overall due to lack of preparedness in product quantity, I had to wait for 25-30 mins and they said the max waiting time would be around 10-15 mins. I suggest cooking in bulks rather than waiting till specific products running out then cooking from there.

The chicken weren’t cooked properly (I had some raw and burnt ones as well as some perfect ones).

Staff seems demotivated overall and they look stressed as they are waiting on products, although they had great communication skills and actually value customers which is a good thing because they upsized my meal and gave me extra chicken as a compensation. I’d suggest management to add in some kind of recognition prizes to recognise those who are underrepresented, to boost...

I visited this kfc for my lunch break. i have to say that this is by far the best kfc experience i have ever had in my 24 years of living. The staff are fast and extremely friendly. The chicken is on point. Not too dry and not too oily. Honourable mention to the boy with the orange hair at the back of his head with his kind and fast service. Please promote him one day as he has potential. Another honourable mention is the tall islander girl that was working with him. I believe her name started with a T. Those two working together get the job done fast and...

Another disappointment after another disappointment.

My previous wicked wings order were all burnt (taste and smell awful).

Now with my latest order, the wicked wings did not even fried properly. It weren't coated in batter/flour, the taste and appearance are nothing like a wicked wing need to be. I only tasted the oil. Wings were soggy, not crispy.

Extremely disappointed at this place. If anyone wants good fried chicken in Sunshine, I recommend to go to KFC Sunshine at Ballarat road instead of this Marketplace. Seriously how can you serve foods that are not...