Hungry Jack's Burgers Tarneit Park — Restaurant in Melbourne

Disappointing Experience – Poor Customer Service I visited Hungry Jack’s on 5/09/2025 to collect a order. I arrived at 7:04 PM, with the pick-up time scheduled for 7:08 PM on the app. Despite being on time, I didn’t receive the order until 7:35 PM. One of the staff members — a young woman with red braided hair — was extremely rude and dismissive. I repeatedly asked about the order, and she kept telling me it was still being prepared. However, it was very clear that the order was already ready and just sitting there. It felt like she intentionally made me wait for no valid reason. What made this worse is that a family was waiting on that food at home, and her attitude directly impacted their experience too. Eventually, I had to call out to another staff member, who I believe was the manager, and he handed me the food immediately — proving that it had been ready all along. There were about three staff members at the front, and not a single one of them greeted customers or wore a smile. The atmosphere felt unwelcoming, and their customer service was well below standard. Hungry Jack’s needs to seriously address staff training, especially around professionalism, time management, and respect for delivery drivers who are just trying to do their job. People rely on us to deliver food on time, and experiences like this make that impossible. I hope this feedback reaches higher management and leads to meaningful...

Not surprised at the reviews here. Went on to get a veggie whopper on voucher, which i have been been getting at various hj outlets for last 20 years. But the attendant Param went above and beyond to ensure i DONT get it, he literally took it personally and defended by coming up with 100 arguments, which is the first time i have seen a big franchise chain to do. The vouchers dont explicity mention veggie whoppers but have vouchers for whoppers and plant based whoppers. I am sure hungry jacks wont be that partial against vegeterian to not include vegeterian whopper in their vouchers and thats why most hj outlets never argued that pount with me in the last 20 years. But this guy param kept arguing even when i showed him correct vouchers later on for vegan whopper on offfcial website. He than goes to say its expired. I said its on official website, than he argues need a printed one, which no other outlet ever asked me for. I eventually gave up but was super dissapointed. What...

i came here an hour ago and am very disappointed especially since i have been waiting for this day for a week. usually i have a very good experience at hungry jacks however this time i was not happy at all. i ordered a whopper that tasted nothing like one and a cheeseburger that lacked taste i assume this was because both the patties were cold and dry and seemed as they had been sitting there for a few days. my whopper hardly had any lettuce or tomato sauce which ruined the whole experience for me and the cheese in the cheeseburger wasn't even melting cause the burger was so cold. whenever i visit a hungry jacks the food always impresses me but this time i feel the opposite. this could've been because there were only 3 people working there so they could've been in a rush but i still expect better from hungry jacks as they promote that the burgers are better here. others times i would say that hungry jacks slogan perfectly represents them...