IL VILLAGGIO — Restaurant in Melbourne

Ordered pizza on their website and booked for 7:30 pickup. We were excited to have a new local pizza place and heard good things, so we were looking forward to trying it out. My partner picked up and brought it home and the pizza was cold and it was obviously sitting there for some time, so wasn't great tasting. I figured there must have been a glitch or issues with the ordering system so I called them to let them know, and we organised to have the pizza redone another day. Foubd out that it was made at 6:30, so sitting for a while so that made sense. I figured with new stores come teething issues, so didn't worry too much. My partner picked up the pizza again after we called up, and as they were leaving, the cashier lady yelled out "next time pick it up right away" which was a bit passive-aggressive. Not sure why they made that comment as I had a conversation on the phone with them, and they seemed to understand what went wrong. The pizza isn't bad, but I don't think the pizza is nice enough to put up with angry people like that. That person probs shouldn't be in customer service.. I was disappointed because we were looking forward to a new regular pizza place to get...

Out with a couple of mates hunting some decent food...at 9pm on a Saturday. So our hopes weren't too high, but when I saw this place was still open, after checking out some photos, I convinced the group to order from here.

All pizzas were fantastic and everyone enjoyed their food. We got a margherita, diavola and vegetarian. Lovely bread, nice thin bases, quality toppings. Clealry going for a neapolitan style pizza, and it was pretty damn good, especially considering you'd pay much more for the same (or worse) elsewhere.

Staff (dad and owner?) was really nice and welcoming. Young chap on the till (and the default meet and greet...first impression person) needs to delete the attitude, however.

The store also threw in a free garlic bread, which was nice. Will be returning, and my mate who lives locally is happy for...

I ordered pasta bolognese. There was no option to select the pasta type so I wrote in the notes ‘gnocchi please’. I came home to penne pasta which my kids did not like. I wouldn’t have spent $27 on the pasta if I knew it was just penne. If gnocchi was not available, I would have expected a phone call informing me of this and cancelled the order.

Edit: I have added a copy of the receipt to show that I did in fact make a note specifying that I was requesting gnocchi. Also that I paid almost $28...