KFC Hoppers Crossing — Restaurant in Melbourne

Worst customer service. First off, the wait for an order as small as a combo is extremely long, especially considering they dont even have a drive thru to take care of. It takes 2 seconds to make a combo. I would know. I work at a KFC.

Secondly, I go here quite often and EVERY SINGLE TIME, Im not even kidding, my order is messed up in some kind of way. Even if its only a small mess up, it shouldnt be happening EVERY TIME! AND ESPECIALLY NOT FOR SOMETHING LIKE A COMBO... If I'm waiting 5 minutes for a freaking COMBO, I expect it to be perfect. IN WHICH IT NEVER IS!!!

For example, today I had a zinger burger box. I asked for the mayo to be swapped to pepper mayo. What did I get? Supercharge. Not to mention, the gravy was extremely watery, pale and tasteless.

Let me recount a few of my experiences. Keeping in mind that I can't remember everything that's happened since 2016:

I got two drinks and the person the filled them up, overflowed it and the sides of the cup was all sticky. They handed it to me like that... Do u expect me to hold two drinks soaked in coke?

I had a krusher and it was half filled and not even made with the right quantities of sauce.

I ask for extra salt and the worker just plopped a chunk on the top, not even shaking it. Like do you want me to have high cholesterol? So I either I get to eat potato's or I get to eat salt

the staff literally act like theyre all that. Like no... You guys aren't the only ones who work at a KFC and you should be thankful that I even bring you my service so maybe try and act like you actually care about your customers. AND MAYBE TRY TO SMILE A LITTLE.

And I'm having a blank right now so that's all the examples I can list but I think u get the point now. I...

I’ve never written a 1 star review before. I’m normally very understanding, as I myself have worked in fast food and know how demanding and the amount of pressure there can be. But the guy at the front, truely, has absolutely no clue what he’s doing. Missing items in my boyfriends order and gave the wrong burger, so went back thinking he accidentally grabbed someone else’s order. Turns out the guy not only put in the order completely wrong, but he also forgot things in the bag AND gave the wrong burger. To make matters worse, I still had my own order that was waiting for 25 minutes for, despite it not being busy, because whilst bagging my order, at any chance he could he would turn and take other peoples orders. 2 customers also came back with wrong or missing items, and waited for absurdly long. The seating area was disgusting. The manager and the other girl working were lovely, but the guy isn’t getting enough support as he’s clearly not ready to work weekends where it’s busier and is getting overwhelmed, and the place is severely understaffed. The worst experience I’ve ever had at a fast food restaurant....

My husband went through the drive thru tonight ordered a giant feast and 6 dinner rolls,when they pulled the food out at home the nuggets were missing,he rang me to call in and pick up on my way home from work I tried calling no answer,so I drove through the drive through around 5.55pm said to the machine hi my husband order a giant feast and didn’t get the nuggets can I get them now I tried calling no answer,they got me to drive to the next window they were trying to find my husband order,anyways got sent to the next window were two girls were at both managers I believe one come aggressively to the window I packed that myself in was in there,I repeated it was not in there that’s all my kids eat,she goes off gets the nuggets then yells again I remember packing it I asked if the dinner rolls were okay in the bag and he said yes,my husbands dinner rolls were in a box not a bag.Anyways moral of this post is have some respect girly I did not yell at you and end of the day you were wrong,this isn’t the first time you guys stuff up our order just accept that you or your staff...