KFC Southland Mall — Restaurant in Melbourne

This was our first time at KFC Westfield Southland. My son and I were clearly excited to try KFC out of all the other places at the food court. WHAT A LET DOWN! I ordered the Zinger Pack (large) with Iced Tea. The burger was badly put together. The chicken zinger patty was barely warm and not at all zingy. No spice at all. The mayo was slathered on the burger so thickly whilst there was hardly any lettuce to taste. The extra chicken - instead of 2 pieces became 1 1/2 boneless scraps. Needless to say, had I not been in a hurry, I probably would have returned and complained as I noticed that I was not the only one unhappy with an order as others were returning with their orders being remade or other things added because of forgetfulness. I need you to know that WE LOVE KFC but honestly, customer service was lackluster and barely a greeting was uttered nor a welcoming smile. I understand that the staff are young but are also sponges at this age to learn the ways of working for a company such as KFC. I worked in the food service industry before and if that was how I was to have greeted customers — I know I would have been reprimanded for sure. We could tell that KFC IS AN INTEGRAL PART OF THE FOOD COURT AT SOUTHLAND WESTFIELD where many families sit together to eat and enjoy each others’ company as well as where teens gather after school enjoying what should be delicious and hot KFC meals. Please, do better in the areas of hospitality and where the chicken meals itself matches what you advertise especially in flavor but also in how it looks. Sincerely, BARELY...

I had the literal worst experience here a couple weeks ago and I'm still fuming about it! This place is run by teenagers and you can tell! The customer service was HORRIBLE! The servers were SO incredibly rude and didn't even call my name so my food was just sitting there. When I went up to ask about it the server very rudely told me they were out of the raspberry freeze that I had ordered. WHERE WAS THE COMMUNICATION! They could have called my name and then told me that there was this issue and that there was a solution ... Instead my food was just sitting there and I WASNT ALSO GIVEN A SOLUTION until I asked what I could have instead and was faced with dead eyes before another server rudely replied and I was given a Pespi freeze instead, a very easy fix that was this huge problem with no solution to the servers. WORST KFC EVER! WORST FAST FOOD EXPERIENCE EVER! go buy your food anywhere else in southland or honestly take your money to the maccas outside....

Took my young son on Tuesday afternoon and I was shocked by how rude and disinterested the two girls at the front was. One of them was acting like it was the hardest job in the world and as a Electrician that worked a 12 hour shift this made me quite annoyed, they were glaring at customers that were waiting and going at a very slow pace, I ordered at the screen just because of this.

When my ordered was called the girl gave me a dirty look just through my meal on the bench and barely acknowledged me, I was stunned and shocked by how rude they were. As a customer service job once that are so rude and nasty like that shouldn’t be hired, it really isn’t hard to at least acknowledge people and smile, I have had several bad experiences here and only...