Sushi Jiro Southland — Restaurant in Melbourne

As you can see by my previous review, I had high expectation for this place and previous good experiences. However, after what happened, I can no longer give a good review.

My partner made an order online on the website last week to celebrate a birthday. We specifically requested no egg/no milk in some items in the description and they messed up the order and they came with the allergens. This led to me getting quite sick and unwell which could have been avoidable if the staff actually would have read the order.

We email the store straight away and no response. He also tried to call them and the number online is disconnected. He called Westfield Southland to try to get their contact and was told there was no number. The following day, he also messaged on facebook (and the message was seen) with no response and also filled out their 'contact us' on the website with no response again.

We also called their general head quarter phone number and the secretary told us there was nothing that could be done from their end and there weren't any managers/responsible people to deal with this matter in the head quarters. We were told we would have to drive to the store again if we wanted to discuss the contamination and wrong order.

This is just unacceptable - food intolerances should never be taken lightly, yet it seems that at Sushi Jiro this is being disregarded and ignored. This not only cost me $80 but also ruined what was supposed to be an evening to celebrate with significant stress, pain and discomfort.

April 24 Was presented after being in hospital with some menu items from Sushi Jiro and here are my thoughts: the quality and freshness was amazing the variety was impressive! slightly more expensive than other sushi places but I would say it's worth it friend said that the price on their website is cheaper than other ordering platforms (doordash, uber)

Would get it again! … [Follow my adventures on instagram...

Quite shocked with the disregard for customer health here.

I made an order online on the website last week to celebrate a birthday. We specifically requested no egg/no milk in some items in the description and they messed up the order and they came with the allergens. This led to my partner getting quite sick and unwell which could have been avoidable if the staff actually would have read the order.

We email the store straight away and no response. I also tried to call them and the number online is disconnected. I called Westfield Southland to try to get their contact and was told there was no number. The following day, I messaged on facebook (and the message was seen) with no response and also filled out their 'contact us' on the website with no response again.

We also called their general head quarter phone number and the secretary told us there was nothing that could be done from their end and there weren't any managers/responsible people to deal with this matter in the head quarters. We were told we would have to drive to the store again if we wanted to discuss the contamination and wrong order.

This is just unacceptable - food intolerances should never be taken lightly, yet it seems that at Sushi Jiro this is being disregarded and ignored. This not only cost me $80 but also ruined what was supposed to be an evening to celebrate with significant stress, pain and discomfort.

It's crucial for restaurants to prioritise the safety and satisfaction of their customers, especially when it comes to dietary restrictions. Unfortunately, the lack of communication and ignoring such mistake from their end is quite sad and even shocking.

Will not go back nor support this...

I visited Sushi Jiro Southland today (Wed 13/8) and had an experience which was a little disappointing to say the least! Whilst approaching the store greeter, my party almost collided with a couple of toddlers who attempted to dart past us. It seemed their father had encouraged them to rush ahead to secure a table, which became clear later on (never mind the obvious safety risk of letting them run away alone and into a crowd). There was initially some confusion from the young staff member who seemed out of his depth - he appeared very confused and thought the toddlers were mine, as the parents were not nearby. I had already told him how many were in our party (I was there with my own family), and he appeared to be looking for a table to seat us when he stopped and looked over as the parents entered the restaurant. As they approached, he then said very softly "Oh I think they were here first." I'm not sure what planet he was living on, but I guess he was still learning the ropes.. Now I'm a patient person but I wasnt there alone, and that was the last table free at the time. We were more than a little put out, so we all decided to eat elsewhere, and I'm not sure a place like this would be capable of handling food orders if they can't manage the seating!

If there were a greeter at this store with more courtesy and common sense, ridiculous situations like this could be avoided. In hindsight, eating elsewhere was actually ideal as the meals here are subpar imo compared to other places at Southland. There are so many other dining options available, eg. The Japanese and Dumpling restaurants. And actually MCity's sushi restaurant upstairs is amazing if you are...