Macaw Takeaway — Restaurant in Melbourne

Unsure of if the staff at the registers know what actually comes as part of the kids meal packs. Grabbed a hot food pack and went to the counter. Staff member looked in the box and asked if I was after anything else. I said no and asked if the kids pack came with a drink or cookie or piece of fruit. She said no. Charged me the full price and when I got outside there was only chips and 3 nuggets in the kids pack. This seems ridiculous for $15. Went back in to ask again and I was told it came with a cookie but because I left the food outside with my partner they couldn't prove id brought a pack. Absolutely outrageous. My fault for not opening the pack prior to leaving the kiosk but the customer service...

The animals aren't the only things the zoo is conserving, it's also providing a safe habitat for this absolutely atrocious takeaway place that could only exist in a place with zero real competitors. Terrible stale food sold at eye watering prices by disinterested staff, I cannot express how badly this business fails at almost every facet of being a restaurant. A drink and a stale, entirely inedible chicken burger came to $22.

The owner seems to reply to a lot of reviews saying "we have improved since you were here", this is either an egregious lie or they were serving slabs of asbestos in bread before. Do not go here if you have a choice, pack your food or eat...

If I could id choose no stars, Overpriced and Disappointing

I had a terrible experience at the Macaw Café in Melbourne Zoo. I ordered a chicken burger for $18.95, expecting a decent meal, but it was cold, dry, and came with just four potato wedges—definitely not worth the price.

The paper was stuck to the burger so badly that I had to peel it off in pieces. When I complained, they gave me the same cold burger instead of a fresh one. They also offered a cookie or ice cream, but before I could choose, they closed the café!

Terrible food, overpriced, and poor service. Save your money and...