Mathara Bath Kade — Restaurant in Melbourne

Very Disappointed!

I placed an order via Uber Eats today, paying A$22.35 for two packs of string hoppers and one pan roll. The order preparation took so long that Uber notified me to pick it up instead. When I arrived, the young girl at the counter seemed surprised and refused to give me the order, saying, “What if the rider arrives?” I had already changed it to pick-up, but she didn’t even check my order on their screen.

Then, a young boy asked me to cancel the order so they could give it to me. He went inside, and I received a notification from Uber Eats that the order was completed. The girl then asked if I had paid for the order. Seriously? Uber doesn’t have an option to order food online and pay at the store. I explained how it works.

I also asked if I could get some curry. She said they normally give curries after 2 PM. Who can wait until 2 PM for food ordered at 10 AM? Since I had come all the way, she offered me a curry for $4. I agreed, but when I asked for additional curries and said I was happy to pay, she refused.

Think twice before ordering from here.

Never want to leave a review like this for a Sri Lankan business operate in Melbourne, but either they should learn or i...

Rip off peoples’ money by charging what ever they want. Reluctant to give the receipts. If we ask for one, it’s a very doggy receipt with all items listed as “misc” in description section. They charged $6.50 for an EGB 1.5 bottle this month. The bottle also expiring soon in September/2022. In neighbourhood shops it’s only half of that money. One day we also had a kottu, it was the worst kottu ever full of salt, carrots and cabbage. When buying the awurudu sweets, one cashier gave a different price for the sweets and then the next one charged double. Another day , I ordered two hoppers deals and only given one tiny tub of seenisambol and one small tub of chicken curry. It should have been two two tubs of seenisambol and two chicken curry as that what I am being charged for two hoppers deals. We had to eat the hoppers with not enough condiments and gravy. Considering all above bad experiences, I will never ever buy again from this shop for being continuously unreasonable and dissatisfied...

Very poor customer service and owner think people are ordering food just for free of charge. Very bad manners of the owner and food quality is zero.I ordered food on 22/09/2024 and food was horrible and food quantity also not enough for head count which I ordered. And the time when collecting food when I ask “ Is this all for 17 people “ owner just laughed and said “why you want more ? “ we didn’t wanted to get extra but we wanted to get decent portions for what we paid. Also when ordering bulk they even charge for more saying need more money for decoration. Decoration MY FOOT. First make the food quality after that pay attention to the presentation. Totally a BAD EXPERIENCE. I have been ordering food from AMBULA many times but never experienced anything like that but that day unfortunately AMBULA was not available to do my order. Overall never gonna order food from MBK Due to poor quality and bad customer service from the owner...