McDonald's Highpoint — Restaurant in Melbourne

Today, we ordered 4 burgers with fries, unaware that the place was closing at 6 pm. The staff displayed a bad attitude from the moment they took our order. The manager or assistant manager, identified by a different colored shirt, packed our order, tearing the bag, crushing the food. Instead of repackaging it, she used a larger bag and placed the damaged one inside. All fries were outside the boxes, and the burgers were flattened. Despite our attempt to address the issue, the manager, displaying a poor and rude attitude, ignored us, also addressing other customers unprofessionally. Despite the impending closure, they continued taking orders. It's perplexing why they didn't simply announce they were not accepting more orders instead of mistreating customers and delivering orders in...

I went to Maccas Highpoint on Fri 19/1. It was about noon, I and my sister intended to order lunch at maccas, then we asked the crews for 2 free water. However, the shift manager at that time was very rude. She asked my sister to order sth first and she would give me free water. Although my sister told her that we would order later, she was attitude to us and refused. It’s such a bad service I’ve had with maccas. I and my sister also work for maccas and we both know that they usually give water for free, but for this store, I can't accept the attitude of the shift manager. The store wasn’t busy but she refused us. Anyway, never come back to...

McDonald's Highpoint messed up my order - which I understand happens. I went and asked for my correct order. They gave me something else wrong, even though my receipt was clear on what I asked for. I went back again, and they threw together the correct order extremely quickly, to the point it clearly wasn't heated up properly (the cheese hadn't even slightly melted on the burger.)

I've never had such a terrible customer service experience at a McDonalds in my life.

I took the time to politely explain my experience to the manager, and he said sorry but then said there's nothing he could do. I strongly discourage anyone from going to...