McDonald's Watergardens — Restaurant in Melbourne

Watergardens food court Mcdonalds is the worst Mcdonalds in Victoria if not Australia. I have gone to the Mcdonald’s several times since moving to the area, normally just ordering ice creams and drinks, with the occasional happy meal for the kids. Every single time the service and things I order is terrible. I was standing next to my mum as she ordered while i held my son. My mum tells her i have a code and then proceeds to show them her phone, the staff member literally looks at the phone and then pushed phone back and then proceeded to not enter the code that was clear and then claimed later, “i didn’t see it” “she never told me” 1) i witnessed my mum tell her and 2) the service staff look at the phone. I don’t think she knew how to enter the code in. Anyway, that’s one occasion others have been receiving ice cream that would not pass the swirl requirement - literally one swirl i said to the girl “is there no more ice cream” and she responds “yeah it’s run out” as i get the smallest ice creams handed to me. Other times they have overcharged me. I ordered my free birthday sundae once with an apple pie through the app and the ice cream was not working (should have shown as unavailable on app but didn’t) and she gave me an apple pie instead. I was like I will just get my birthday sundae another time but no they already processed it instead of cancelling it so i would lose my offer as it’s claimed. I didn’t want an additional apple pie and the value is not the same which the staff member tried to say was the case. The staff are useless and they need to 1) repeat the order back to make less mistakes 2) actually listen to customers and if they don’t hear the customer ask instead of ignore. 3) smile show some customer service. be polite. 4) I suggest order via the app except for ice creams or things they can run out of, if you must go, however i’m avoiding like this terrible...

I had just finished school around 2 when I had went to order some food here and it was very chaotic as soon as I arrived. As I went to line up and order the guy I presume is the manager with the dark buzzed/short hair was very rude and unwelcoming to me. When I had finished ordering and went to wait at the side with other people he yelled at a group of people for standing a few centimetres off the line and started shouting at other people to back off. Following that he yelled at people about ordering from the my maccas app and when a girl had trouble with the my maccas app he rolled his eyes at her and in a very passive aggressive tone told her “just let me have a second” with attitude. The guy looked like he did not want to be there and was extremely hostile towards all the customers and on top of that it took roughly 25 mins for me to get my order which was just a happy meal with Fanta and even that they messed up because I ended up getting a coke. During the time I waited I felt uncomfortable and concerned with the way the guy was treating everyone as well as the staff. This experience does not make me want to go...

horrible service. Every time I go there it takes a long time to get my food and they always get something wrong. Last time I went I ordered an ice cream along with a choc chip pancake, cappuccino, and a burger, and I received the coffee first, but by the time I got my burger the coffee was cold. They also forgot to give me my cone, it was sitting there on the bench melting because it was 30 degrees that day. when I reminded her that im still waiting for the ice cream that was actually melting down the sides and had no shape because it was just liquid. when i asked for a new one because it was melted she gave a a smart-ass remark saying that "it's hot, of course its gonna melt." like it was somehow my fault she cant do her job properly. later when i sat down to eat the burger was cold, old and crusty, and the pancake...