Miss Lucy — Restaurant in Melbourne

Honestly I've never been this disappointed about a cafe before. I came here a few months ago and it was really lovely so I decided to bring my family here for brunch today and that was a mistake. The staff seemed super stressed so I really felt for them but we were seated and given a jug of water and never received any cups or glasses, we did overhear someone else being told the dishwasher was slow so we accepted that there would be a wait but then other tables started to receive them and we never did. My iced coffee was great but in terms of food and drinks that's where it ended. Both my partner and I ordered food with "bacon" and eggs. Half of my partner's fried eggs ended up on his plate because they were so raw that a lot of the whites weren't even slightly cooked. The tea we ordered didn't arrive until a while after the meal and it was boiling and there was no milk but because we had finished attempting to eat our meals we didn't want to wait for it to cool down so we didn't end up drinking it. The "bacon" we both got was not bacon at all, we thought maybe it was thinly sliced roast pork but we don't really eat roast pork so we left it, I didn't end up eating a single bite of my meal. We thought maybe we misread the menu somewhere so we weren't going to say anything but when we went to pay the guy at the register asked us how our meal was. Again not wanting to make a fuss considering we thought maybe we misread the menu but we did say that we aren't huge pork fans and when the menu said bacon we were surprised with what we got. Oh my Goodness was the man at the register rude! He told us in a really scalding tone that it was impossible that we had pork because they don't serve pork which left us confused because if they don't serve pork and what we got wasn't bacon then what are they putting in their "bacon and egg rolls" and he told us it was beef. We paid and left, really furious after everything but thinking we must have misread the menu. We checked the menu and no where at all does it say the bacon isn't bacon. I'm not sure on what planet sliced beef can be called bacon. We essentially paid over $50 for the half of a meal my partner managed to eat and a single iced coffee and for some arrogant man to snap at us for being confused about their weird menu. I'm shocked and livid. I honestly wouldn't have even written this review if it wasn't for the attitude of the man at...

Always wanted to check this place out and today we finally did. However, it was such an unpleasant experience. My partner and I came around 2:20pm and asked if we could sit outside since we have a pet. We sat down and the staff took our drink orders then asked if we are looking to have lunch as well. We said yes and she said she’ll have to take our orders immediately since the kitchen is closing. We got our order in around 2:30pm. Got our food around 2:40pm. We wanted to try different things so we ordered three dishes the Big breakkie, eggs Benedict with bacon and chicken & waffles. By 3:05pm, it started raining a little so we asked if we could have the umbrella up. The staff looked pretty annoyed and said we are closed and we need the plates back at 3pm. Me and my partner were taken back by this response. I understand you’re closed , I myself work in hospitality, I know how annoying it is when customers come right before last order but you should’ve said so at the start!! We would’ve been fine and have lunch somewhere else if you told us BEFORE we sat down that your kitchen is closing and you guys need the plates back by 3pm!! How would you expect us to finish our dishes in 20mins!!! I was so ready to put the umbrella up myself since I’m not gonna finish my food in the rain but the staff came and put the umbrella up. We quickly chowed down the food and left quite a lot uneaten since we felt so not welcomed, we wanted to leave quickly. When we were gathering our stuff ready to leave, we were quite apologetic and said thank you so many times to the staff who came to take our dishes but she ignored us and gave such a resting b face. Surely the staffs need to work on their customer service. The food was average, the only good thing was the...

In-Depth Review:

Start of Service 10/5 *Greeted by the older man and served by the younger girl with glasses, both were exceptionally hospitable, friendly and professional. Very welcoming and approachable. Excellent job!

Food 4/5 *Salmon On Rye: Fresh ingredients on fresh salmon, with cream cheese this was a great dish. 2 toasts could be included to bring more value. *Breakfast Gnocchi: Taste was great, all ingredients was fresh, however gnocchi pieces itself weren't many, probdbly about 7 pieces unfortunately, portion department could be worked upon *Banana smoothie was made with the right consistency and flavour. Delicious *Decaf latte was surprisingly good, made with skinny milk as well, you can tell a skilled barista is making it when the decaf still holds crema and the skinny milk can still be manipulated into latte art!

Value 4/5 *Considering the space and sheer size of the Cafe, the playground in the side of the Cafe, the service and all around the food, its very high in terms of value, facilities, service and food!

Atmosphere 5/5 *Lotd of natural air, very modern and rustic theme, situated next to Blackburn reserve, its a an excellent place for families with kids, dogs and the staff here are so friendly warm and welcoming, you will want to come back!

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