Miss Viet — Restaurant in Melbourne

We ordered 5 dishes with a combination of tapas, dumplings and bun bao.

We had the squid tapas and the prawn spring rolls – the squid was alright, pork spring rolls were great – we would recommend the prawn spring rolls.

It went quite well – until the third dish came out and turned out not to be the dish that we ordered.

Apparently, the kitchen didn’t have the dish we ordered (twice-cooked pork belly) So they served us crispy pork belly without letting us know first. The lady who took our order didn’t know either. After we spoke to another waitress, the waitress then asked the lady who took our order to come to speak to us. She told us that we ordered twice-cooked pork belly and the dish was twice-cooked pork belly. After having a proper look, she then went to the kitchen and came back to tell us that actually today twice-cooked pork belly was not available.

Seems like there is miscommunication between the kitchen and front staff.

Anyway, my partner and I decided not to swap out the dish as we didn’t mind at the time. But I have to say we regretted it in the end, as the pork belly was quite chewy.

The soft shell crab buns and the prawn dumplings were okay.

In short, we were disappointed at the situation caused by miscommunication, and the way the waitresses handled the situation. We could feel both waitresses just wanted to run away and not to have to deal with us for the matter. And also the pork belly could’ve been cooked better.

— Updated:

Review updated to prawn spring rolls – which was a typo.

Thank you for your response. Both my partner and I are objectively giving our opinion, despite the service we had received. Like we stated above, the prawn spring rolls were amazing and highly recommended. But the crispy pork belly was not to our liking. I understand that different people have different tastes. However, as you would appreciate my partner and I have crispy pork belly quite often and we just wanted to provide our objective comment to you. After all, it is up to you whether to take our comment into...

After many pleasant orders at this place I just had a terrible experience. I ordered a vegetarian Pho, beef Pho and Calamari. The beef in the soup was half raw and there was no tofu in my vegetarian soup. When I called the restaurant (1.5 hr ago) the girl on the phone told me that they will send their delivery guy with the tofu. I declined as the tofu had been cooked in the soup every other time, plus I was about to have dinner with my family and wasn't fine to sit and wait for the tofu whilst they ate/ their dinner got cold waiting for my tofu. I was also told that the meat in the soup was supposed to be half raw and we needed to heat the broth at a really high temperature and then add it to the soup so the meat would cook. This was not explained neither on the website or upon delivery. After a long conversation over the phone with the girl she said that the delivery guy would bring the refund for my soup in cash. After 5 min she called back again, claiming that the chef confirmed that my soup definitely had tofu and they won't offer a refund. I explained that my soup definitely did not have tofu, hence why I was on the phone with her instead of sitting down at the table having dinner with my family. I also offered to show her the food via face time or to send a picture as she repeatedly claimed that there's definitely tofu in my food. I asked her to find her manager so I can speak with them. 5 min later she called again saying that the manager said that I could have double tofu next time (?!?). I asked her to give me my refund and to have the manager call me. Still waiting. I've ordered regularly from this restaurant previously and have recommended it to many friends, but you just lost a regular customer. Beyond poor service, being sent the wrong food then being called a liar and not hearing back from...

I saw a lovely elderly couple enjoying fired calamari and their drinks. Other than the couple the restaurant was empty. No staff to be seen, I walked all the way through the restaurant past the kitchen to the restrooms. I heard a faint “hello” as I closed the door. As I came back through the kitchen I slowed my walk and hovered at the door before I was asked if I needed help.

After some small banter I was served my wine. (Thank you for the extra pour) Unfortunately I was served a dirty glass and sat at a sticky bench. I cannot comment on the food as I had not ordered any.

*Firstly staff should not be coming in if they are ill in any way shape or form. That’s food safety 101. The fact that you have tried to justify my experience through excuses instead of owning responsibility and apologising for the experience I received has lost you a future customer. The appropriate response would be to apologise for the dreadful time I had and invite me back for an improved experience. Was never looking for freebies and was only looking for decent customer service at a nice venue as I’m sure many people would be. If I could degrade this to 0 stars I would but unfortunately 1 is as low as we can go. I wish you the best of luck for your future but to anyone that attends your venue I hope they’re treated far...