Missi Roti Indian Restaurant Springvale — Restaurant in Melbourne

Been here three times now.

First time, amazing food. Ordered through menu log for a pick up. Hard to stuff up right?

Second time we decided to try dine in. Worst decision ever. It was cold, not enjoyable and the hostess got our order completely wrong.

50% Success rate now.

Last night decided to try and order it again, this time we looked up at menulog and we know that they take a fee. So we decided to do the right thing for the restaurant and ordered direct.

We ordered the Family Meal and the Price was just a little bit over the price on menu log but included delivery. Perfect. Ordered away. One hour and twenty minutes later, we receive our "food". Half the meal is missing, no Naan bread or Rice. So now we call the shop, instead of the store wanting to help us sort out an ordering issue, we get told we never ordered the Family meal... They did not wish to resolve this with us. I kept pushing and eventually agreed that we could have the extra parts in our meal. BUT! We had to pay an extra $5. Plus go and pick it up.

So what was the point in waiting 1.5 hours and then having to pick up things they forgot?

The saving grace of this place is the food. The rest of this place is...

I am writing to express my disappointment and concern about a recent dining experience at your establishment. As a vegetarian, I was shocked to discover a mutton piece in the palak paneer curry I ordered. This oversight has left me quite disturbed and questioning the attention to detail in the kitchen.

Being a patron who values vegetarianism, finding a non-vegetarian element in a supposedly vegetarian dish is not just a culinary error but a significant blunder. I believe it is crucial for restaurants to uphold the dietary preferences of their customers, especially when it comes to clearly labeled vegetarian dishes like palak paneer.

I hope this incident prompts a review of your kitchen processes to ensure such mistakes do not recur, as they can deeply impact the trust of vegetarian customers. I appreciate your attention to this matter and hope for an improvement in the overall dining experience...

We been to the place around 11:15PM yesterday and that was the first time we came to this palace.We was 10 people and they let us in and arranged the table very gently for us but when we suppose to make our order one of the staff member she was working on counter came to get out order and her behaviour was the worse i have ever seen in my life.First she took our order and went into the kitchen and after 2 minutes she came back and said we can’t make you missi rotti and she said no to other things as well.I can understand that we made a big order and was bit difficult to get the things done before closing. But the way she treated us was so rude.To be honest i don’t think so she knows how to treat a customer.I heard about this place from one of my friend and been here first time and the last time only.You guys at least should put those staff at customer service who know how to...