Nando's Frankston — Restaurant in Melbourne

Just went there this Sunday the 26th of February 2023 and stood at the counter for a good 5 minutes before a staff came up to me, and I asked for a table, and was told just sit anywhere, had to go and get my own menus , then after being ignored another ten minutes , I walked up to the counter and was asking if I could order , the tall skinny one with no name tag, told me to sit on the table and QR CODE, What I wanted , and pay by card , I said I wanted to order directly and she rolled her eyes and said OK THEN, then disgruntingly took my order, and charged me $40 for a single burger and chips and 2 drinks , and after all that, I tried to pay cash, and was yelled at, card only, then had to ask another waitress to wipe my table as it was super filthy, finally my food came out ten minutes later, and I asked the tall skinny waitress for some cutlery, and was abused it’s just there, get it yourself , so I had to get up from my table and go and get cutlery , that the tall skinny waitress was standing right next to, I was flabbergasted how rude she was, whilst I was there , I took my son to the toilet and was greeting with splattered poop all over the floors everywhere, where I was forced to come out and beg one of the waitress’s to clean up , So my son could use the restroom, after being overcharged for what was once a premium food and premium service, the food tasted very disappointing. Not anywhere as great as it used to taste a few months prior, at another nandos location ,which was magnificent with great service and smiles and very clean . The Frankston store was ridiculously filthy with sticky half filled sauce bottles that hadn’t been wiped in months, the service was deplorable , and the tall skinny waitress was the rudest girl I have ever come across in my life, none of the staff had any name tags and no one was forthcoming with there names ,so I was forced to use descriptions in this review only I’m sorry, there was no sign of any clear management and I feel really sorry for the owner of this store, who is clearly losing a fortune with such a filthy restaurant with bad service as well and zero quality control for the usually high quality food nandos is known for . NANDOS, please don’t try and get us valuable clients to sit at a table and struggle to order and pay, through a complicated QR CODE PROCEDURE, which is messy unreliable and plainly just rude, offer food table service again with happy staff, that accept cash or card, and being nandos back to what it once was , a clean high energy fun place to eat, with upbeat music , and great service , I also sat there in silence with no music that nandos is famous for, please please please NANOS, go and sort out your wells st frankston store while you still have any customers left,...

Oh my god. Zero stars? The girl with the blue hair at Frankston bayside needs to be sacked. Educate yourself on hygiene, manners, customer service and professionalism. What a disgrace to the nandos brand. I will never ever come back here ever again. We waited 30 minutes after the meals were served for the girl at front of shop to simply bring out a fork. Myself and the couple next to our table had chicken tenders and large salads that clearly required a fork to eat. We had to approach the counter twice, each approach interval being a massively generous 15 minute wait and formally ask how much longer til you bring out a fork. The blue hair girl kept saying they’re coming now and then another 15 minutes would pass. It was mind boggling. I felt like I was in the twilight zone. Isn’t this a restaurant? Other staff failed to noticed 2 tables of patrons sitting there With full plates not eating and just staring towards the counter waiting for cutlery. Both our table and the following table had completely cold food waiting. On a side note, our drinks were pulled from their plastic slab packaging off the floor as they had no cold drinks in the fridge to supply on a 32 degree day. If that was my only issue here I’d get over it but the fact that this brainless girl with blue hair couldn’t fulfil a request for a fork for 4 people just blows my absolute mind. She finally came out 30 insane minutes after our meals were served !!!!! She forcibly banged them down on our table with her hands all over them. It was revolting. She was immature and strikes me as a very simple human. Serviettes were also stuck in the main dispenser and inaccessible for the entirety of our time there. She never once apologised or seemed to recognise her own complete lack of customer service. She honestly appeared to be dumbfounded by our repeated request for a plain old fork to eat with. We are not animals. Do yourself a favour Frankston and avoid this particular franchise. We deserve better than this joke...

For the last two or three weeks (although, from my experience, this issue seems to have been happening for MUCH longer than that at this location, even before supply and staffing shortages were an issue), I've been trying to get a nice, delicious spicy chicken dinner, but it seems if you turn up at the Frankston store any time after 9PM, (the sign on the window and details when you search for their hours say they close at 10PM), suddenly it's "sorry, we're closed" or "unfortunately we're out of chicken", while one or more bags of food are sitting under the heat lamps and people are tucjing into a full plate of chicken at the tables.

Am I consistently entering the store to find that I am the first person to arrive immediately after they run out of chicken? Highly unlikely considering it's happened so frequently over the ladt 3 weeks. Even less likely when they don't even ask me what cut of chicken I am after... Did they run out of literally everything right before I arrived? 😂

Seems kinda weird for a chicken joint that closes at 10PM to run out of chicken at 9pm when other orders are sitting under the heat lamps and people are digging into a what is obviously a freshly cooked meal with a few bites taken out of it.

It seems to be a staff work ethic issue more than a franchise issue, because if you go to the Carrum Downs location, while they may close an hour earlier, they always seem to cook until MUCH closer to closing time. I arrived around 10-15 minutes before close and they were more than happy to cook whatever I asked for.

That said, when I've arrived at the Frankston store before 9pm, there never seems to be a problem. That earned them an extra star....