Ouest France Bistro — Restaurant in Melbourne

I had bought a voucher on Groupon for this restaurant. I rang in the afternoon to make a booking, I specifically told the young lady who answered the phone that I had a Groupon voucher, she said that they had a table available for us for that evening and I specifically said to her that 8 is the time for our booking(as this was specified on the terms and conditions on the voucher) she said that we could come anytime, so I asked if we could have a booking for 7 and she said that was fine. When we arrived, we were seated at our table and when the waitress came over, I told her that I had a voucher, she informed us that anything extra we wanted would be an additional cost, which we were happy to pay. A few seconds later, I presume was the owner came over to our table and said you are causing me to loose money, your booking should only be for after 8, and did I not read the terms and conditions of the Groupon voucher, I tried to tell him that I had but when I called I was told I could have any time. He was so rude to my husband and I, who by the was is an executive chef, he started arguing with me in front of a restaurant full of customers and staff, telling me I was wrong and not letting me get a word in, he refused to listen to what I had to say. My husband asked him if he wanted us to leave, he said yes and refused our booking. I work for a huge corporate company and I customer service, never have I ever or would ever treat a customer this way, I would be fired!! My husband and I were quite prepared to order an extra entree, a bottle of wine and desserts which were not in the voucher. We were really looking forward to a good night out, which was disappointing at this level of rudeness. I am trying to understand what good business sense it is turning a customer away who was going to spend more money at your restaurant and now you sat with an empty table making no money..I will not be recommending this restaurant to anyone. Poor,...

Mornington is not the sort of place you might expect to find a classic French bistro, but Ouest France Bistro is as French as it gets. It is clearly the sort of place that has a lot of return patrons, as evidenced by the warm familiar welcome so many diners received when they arrived. It's a very small restaurant with a marquee attached out the front, but it's comfortable and homely, and you don't feel cramped at all. Service is friendly, professional, and efficient. For some reason, we had mucked up making our booking, but they were able to find us a table, which was warmly appreciated. The menu has the French classics you would expect along with a couple of specials. The food is beautifully prepared, well presented, and tastes fabulous. I enjoyed onion soup, veal casserole (its French name is a lot more exotic, but I'm not going to attempt it) and, the highlight for me, apple crepe with flaming calvados. The meals are served plain, in the French style, so you need to order sides. We had the salad and peas, both delicious. I felt that the prices were quite reasonable for the quality of food and service. My one and only quibble was a longer than expected wait between entree and main. Entrees and desserts arrived promptly, but the gap between entree and main was a bit longer than expected. Apart from that, flawless. We will definitely...

One of the worst restaurant meals I’ve ever had, to call this a French restaurant is an insult to the French, I started with the scallop entree which was burnt on the outside & mushy in the middle, I overlooked this as I didn’t want to spoil my birthday dinner & was hoping that the duck main I had ordered would make up for the entree, I was sadly mistaken, the duck was so over cooked that I couldn’t eat it. I wasn’t going to say anything again because I didn’t want to make a fuss on what should’ve been a special night but the waitress did ask me if I’d enjoyed my meal so I felt I should be honest with her. There is zero atmosphere & the place felt very grubby. I would definitely never recommend this restaurant. Also just as a side note one of the wait staff walked past our table and literally dropped a basket on the table and said there’s your bread & butter. I thought a French restaurant would at least know to...