Pepper Lunch Doncaster — Restaurant in Melbourne

I was excited when this place opened in the area and eager to try. It was unfortunately a bad customer experience.

First of all, there wasn’t any instructions or staff at the entrance to show how the ordering/dining processes work. I understand that they have the ordering kiosks but as a newbie in the hood and also the first week of their opening, I’d expect a more engaging experience.

The kiosk ordering wasn’t a great experience which resulted in my next point.

After spending 10 minutes at the kiosk, ordered, paid, scanned table number, and we waited at the table for 20 minutes.

Then the staff came, asked whether we’ve ordered. Well yeah I didn’t just grabbed a table number and sat down right? Then he said they didn’t get any order for our table and requested, and I quote, ‘to see the proof of payment If I can show him on my phone (internet banking). First of all, this could be just me but what kind of customer service is this? Shouldn’t it be, something like, it seems like the payment hasn’t gone through, so you mind checking? I understand sometimes due to system issue, payment might not have gone through, though I’m pretty sure I saw a confirmation on the screen confirming order is complete. Second of all, the attitude from the staff made us feel we were blamed for the system error and that we shouldn’t have sat down before we should have checked on my bank app that my payment has gone through??

We ended up leaving the store. Good luck surviving in a competitive shopping mall where great customer experience...

My recent experience at your establishment was not just disappointing but also shocking due to both the quality of the food and unprofessional conduct of a staff member named Cindy. The meal that was served visibly burnt, while my friend received a curry chicken dish with a piece of chicken that appeared as though a portion had already been eaten. Naturally, we raised this with the nearby staff which happened to be Cindy. We were only expecting a simple apology and a resolution. Instead, we were met with blatant condescension and a level of dismissiveness that was both uncalled for and wholly inappropriate for someone in a customer-facing role.

Cindy responded to our concern with a visible side eye and the remark, “You really want me to change it?”—delivered in a tone that suggested our request was unreasonable or bothersome, mind you there was no apology at all from when we told her what happened till the end. This attitude not only diminished our trust in your service standards but also reflected poorly on the professionalism of your staff as a whole.

Despite her attitude, we firmly requested that the food be replaced, as we do not expect—or accept—subpar service or meals that do not meet basic quality and hygiene expectations. It is very unfortunate that this negative experience was due to not only the food but the attitude...

I had the Veggie Lunch at Pepper Lunch Doncaster and was pleasantly surprised, a hot, delicious meal for under $15! The sizzling plate experience is fun and interactive, letting you mix everything together to your taste while it cooks right in front of you.

The Tofu & Veggie curry Rice was full of flavour, especially with the free garlic soy sauce and signature pepper paste they provide on the side. You can also grab some chilli oil if you like a kick. Portion size was generous, and it felt fresh and satisfying.

Great spot for big groups, there’s plenty of seating, and the menu caters to all tastes with beef, chicken, seafood, and vegetarian options. Ordering is easy via their touchscreen kiosk, and the food comes out quickly, even during peak times.

Conveniently located inside Westfield Doncaster, it’s a perfect lunch or dinner spot when you want something quick, budget-friendly, and a...