Red Rooster Frankston North — Restaurant in Melbourne

It is the smallest things that can make big differences within the fast food industry. What I’ve seen with Jake and Ben is no exception to this.

When we think of late night shifts we think of a lack of passion, quick and sloppy service, and bad attitudes; my experience couldn’t have been any further from this.

When I arrived at late night hours I was greeted with a positive, helpful attitude, and patience while I navigated the menu, and when I needed to make last-minute changes to my order, there was no debate or complaints from Jake.

I witnessed proper food handling and proper culinary etiquette, and a swift delivery of products in late night hours, which I know personally can be hard to deliver on when you do not have your lunch hour preparedness.

though I do not live in this area. I will know that good service and good food is located here so cheers to you...

Worst red rooster experience ever.. apparently staff didn’t hear that we ordered 2 tenders meals, had to pay for the tender meal which the staff member didn’t hear us order yet repeated what my partner said when ordering the food, forgot a large chips and my partners burger. Called the manager had to drive back up no offer to deliver, asked the manager to replace my ripper roll as it was sitting at home going cold and my partners chips as she didn’t want to eat her meal separated.. Was offered a replacement chips yet came home to a waiting child with the tenders meal and had to eat a cold ripper roll myself… great customer service guys 👍🏻. I was a manager for 8 years and would never treat a customer this way, horrible inconvenience and poor customer service.. won’t be returning here will goto Karingal instead or another fast food...

Not impressed by this store. Staff are nice but foid quality is terrible. Put in a complaint get one call no vouce mail left then send an email saying we tried phoning to discuss your experience try calling again no answer. Tried several times zero response then get an email saying that the complaint is closed. So obviously this red rooster thinks its ok to serve rock hard rolls and cold food and garlic bread with butter far from melted. Ohh and on another occasion get told off by the manager for makin g a complaint when the seem to of got half my order wrong. Got fixed by or we will resolve missing items next time that suits you. Not impressed they as they stuff up and not give any consolation. So glad to be moving soon as this store is shocking. They literally have a care...