Red Rooster Ringwood — Restaurant in Melbourne

I ordered a wrap and 8 buttermilk wings 2 weeks ago via Red Rooster online delivery. The order arrived completely sealed, 3 x stickers tightly sealing the paper bag. So when I checked the food, there was a hair inside the wrap, when writing this review I checked the picture again to zoom in and highlight the hair, it was short and curly so go figure where that hair came from. Also I ordered 10 buttermilk wings, there was only 8 inside.

I sent a complaint through Red Rooster website, I got an email reply from them blaming the delivery service and claiming that because I ordered through a delivery service, there is no refund or replacement, and that I have to take it up with Doordash.

Problem is I didn't order through Doordash, I ordered through Red Rooster and my Paypal receipt shows the seller as Craveable Brands Pty Ltd. I did not receive any further communication after replying to their email so they probably shrugged it off and hoped that I would let it go, at this point it's not about money, I don't want a replacement wrap filled with god knows what, it's about accountability, a sincere apology and promise to improve would been enough, not trying to make it my fault for ordering...

Immediately got there, and the car pack was dimly lit and dirty. Upon entering the facility, it was noted that the seats were damaged and there was litter everywhere. The atmosphere was depressing and the workers looked like emotionless robots. Waited 30 minutes to be missing several items in our order, one missing item even came with the pack I mean how did they stuff that up? Offered a pitiful refund to make up for the abysmal service. There was food sitting on the counter for ages getting cold and when we eventually got our food it wasn’t even good. The chicken was dry and wet at the same time, how does that even happen?? The gravy was as cold and bland as the workers who worked there. There felt like needles in the stuffing of the roast chicken, although the actual chicken itself was alright. The coleslaw was cold and tasted sweeter than a lollipop. The chips were inconsistent and overall it was not a positive dining experience. If I could give 0 stars I would! Appalling!! The once reliable chain of red rooster is falling into a pit of despair, we will not stand by and let...

Ordering from this fast food restaurant is like watching Mike Tyson dominate the boxing world in the late 80s and early 90s. You know Mike is going to knock his opponent out every time, but you watch it because you don't want to miss the moment where history changes and he loses. When I order food here it is a certainty they will somehow mess up my order, but they have me intrigued, I already know its going to come with a mistake, but i want to witness history, I want to witness the day when this eatery finally gets an order correct. The excitement is truly the only reason I will eat here, I get butterflies in my stomach, "Is this the time they get my order right" I think to myself when ordering. Inevitably the answer is no, but I live for the moment that I am satisfied with my meal, but alas, it...