Rozzis Frankston — Restaurant in Melbourne

• UPDATED AT THE REQUEST OF THE OWNER *

Happy to elaborate. Last week I attended Rozzi's Frankston Bayside Shopping Centre. I ordered two of the pre-made chicken foccacias and paid on card. After a brief wait a staff member brought me one. I politely requested an ETA on the second one and the staff member told me I had only ordered one.

I politely explained that I had actually ordered two and identified the staff member that served me. That staff member was asked about the situation and instead of responding to her colleague politely, she ran up to the counter and yelled at me in front of her colleagues and other customers "NO NO NO I ONLY CHARGED YOU FOR ONE". I (still very politely) reminded her that I did order two and made payment expecting to receive two.

She gave me a dirty look and stormed off to the back of your shop, leaving a rather confused staff member to make me a second one, which I was then charged for.

Whilst the food was being prepared, the staff member who mistook my order came back to the counter and glared at me constantly whilst pretending to clean. I state pretending to clean as she was making cleaning motions, however there was no sponge, cloth or other form of cleaning materials in her hand to actually facilitate any cleaning. I believe this was some form of an attempt to intimidate me and I was not amused.

Another staff member brought me my other chicken foccacia and made a half hearted apology "for the confusion". At that point, I felt as though I might verbally express my frustration so I just took my food and left.

To summarise:

Order mishandled No accountability from the staff member who mishandled my order Yelled at by the staff member who mishandled to order Staff member who mishandled my order and yelled at me was glaring at me/attempting stare down

Again, let me be clear. The food is brilliant, amongst the best I have had in the Frankston area, however the service was so terrible I will not be spending any of my hard earned money in your shop again.

I hope this this meets your requirement for additional information.

• ORIGINAL REVIEW *

The food itself was great, however, my experience as a customer was so terrible that I would have to be scratching my stomach out hungry to even consider spending...

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