Scusa Mi! Italiano — Restaurant in Melbourne

My family came down to the restaurant last night to celebrate my son’s birthday.

We have been to Scusa Mi multiple times for multiple functions and have always been very happy with the food service and all the above.

Last Night my family experienced a horrible humiliating experience at Scusa mi By the owner himself.

We have ordered the banquet on multiple times and there’s never been a problem.

Last night my family ordered the banquet as they do ordering their favourite foods To be told by the owner they are ordering too much food and they are abusing the system and then to follow stating what we ordered, 8 pizzas and four pasta which in fact we only ordered 6 pizzas and two pastas to share.

The owner address the problem with one of grandparents in an aggressive tone Humiliating them in front of the family and whole restaurant stating what they had ordered and also was concerned about us spreading the word about people coming to eat at Scusa Mia and the banquet.

My sister stepped In and asked for the owner to stop speaking to her mother like that and corrected him on what we actually ordered which he got incorrect and then apologise and then offered free coffee but funny enough with the banquet The coffee is included.

My family did the right thing and paid the bill $256 for 5 people but what they should’ve done is just left the restaurant and walked out for the Embarrassment, humiliation of what was made of in front of other customers and incorrect accusations.

The owner owes my family an apology and the complete refund of $256..

And he should not be worried about us spreading the word about eating too much food at the restaurant He should be worried about us spreading the word and telling everyone not to visit his restaurant and how horrible it is to eat there and to be yelled and accused of something that’s not true and then deny it the next day on the phone but what he forgets everyone on that table sore his actions and the whole restaurant.

Until I hear from the owner personally myself as it was my son’s birthday who they were celebrating. I will continue spreading the word and continue writing negative reviews until some form of actions is put in place to make justice for what happened last night.

You should be ashamed of yourself and your behaviour and how you operate a restaurant let alone accusing people and targeting the grandparent about this matter, who I I will say are both traumatised by yesterday events. Myself and my family and everyone I know would not be coming to restaurant ever again..

Please do not eat at...

Our experience at this establishment was less than favourable. A group of 10 dined for a birthday celebration. Upon entering the place looks trendy, welcoming with a lovely outdoor area and friendly staff who greeted us.

We commenced with shared pizzas for the table with Herb and Garlic Pizza and Margherita Pizza both were lovely with a great base. We also ordered the arancini which also were very nice.

Unfortunately that's where the positives stop.

Our mains were ALL presented badly however tasted worse. We ordered the Octopus salad which was one long slimy tentacle served on a bed of rocket with no dressing. The presentation of the dish was underwhelming and the octupus extremely overcooked. The flavour was completely wrong and so was sent back.

The Spaghettini al Cranchio was nowhere near what this dish should look like or taste like. I appreciate that each cook tries to put their own spin on dishes however it's important that the flavours are balanced. This was not the case in this dish. This also was sent back.

We also ordered the following Lasagne, Casarecce Polpette, Paccheri alla Norma, Polpette Al Sugo. The Gnocchi with Sausage from the specials list.

Every person had 2 bites of their mains and left the rest on their plates.

The Calamari Fritti whilst presented nicely were tasteless as there was very little calamari but instead lots of fried flour. The chips were nice but the slaw was not dressed. Overall very disappointing.

Another party member ordered the Burrata Caprese with chicken. This dish came out looking good and seemed to taste ok however no sooner had they left the restaurant developed diarrhea developed and were left in an embarrassing situation.

This establishment has the potential to be a wonderful place to dine albeit noisey however they really need to improve the quality of food served.

The staff were good and did not charge us for the 2 meals sent back however after spending $470 we all left feeling extremely disappointed.

Avoid this place much better Italian restaurants around that offer great...

Dined in here for the dinner service on a long weekend and, whilst it was understandably busy, the staff could have been more attentive of customers at the table who were waiting to be served. Their pasta dishes are tasty and even when we have previously ordered take-away they've always been at the same standard, therefore no complaints there. Pizza's had a good amount of topping, although the edges were a bit too doughy for our liking and not enough "crunchy parts" (that could just be a personal preference). An Italian restaurant in Australia with no garlic bread on their menu...? Had we not asked the wait staff about it, we wouldn't have known that they could make a cheese and garlic pizza. Perhaps consider including this in your menu. Would certainly remove a lot of question marks. We also ordered the Riviera, which they had described as an "Italian fish soup" on the menu. false advertising story alert But when the dish arrived, there was NOT A SINGLE piece of fish in the soup. Mussels and clams galore, but NO FISH. The dish could have also really benefited with two pieces of focaccia or a dinner roll to mop up what was in fact a pretty tasty tomato-based soup. The service was pleasant (depending on which wait staff we got) and quick for the first half of our visit. Our mains arrived within minutes of placing our order! But when it came to desserts, we were surprised at how long it took to plate out one serve of tiramisu. In the time it took between placing our dessert order and receiving our dessert, we could have taken a drive to Maccas for an ice cream sundae and back, and still have time to spare. We would go back again for their pasta's, and because of the limited Italian dining options in the Glen Waverley area. But would avoid dining in unless we had all the time in the...