Sunbury Dumplings — Restaurant in Melbourne

I ordered blackbean beef and rice and 4 prawn spring rolls and fried wontons from this restaurant through Dashdoor. I had waited over one hour and decided to ring Sunbury Dumplings aka as Wok the Wok on Doordash Asking them why my food is not ready to give to the doordash driver. I was informed by the restaurant that they got my order wrong and that my food would not be too much longer. The Dashdoor driver also confirmed this with me Over one and a half hours or more I finally got my food It was nearly cold My spring rolls and fried wontons were dried out and hard and cold. And my food did not like it did in the photos they have up. And really not a fair quantity or quality Of food that you expect for paying 41 dollars for. My daughter took the food back to the restaurant asked for a refund for me as I have a disability with a limp The restaurant responsibility and one of the employees was so rude basically telling my daughter what would she know as she looks like she just came out of high school, my daughter is a retail manager so She knows about customer service and complaints. This employee was more than happy to put accountability on Doordash than to do the right thing by the customer. This was not the drivers fault or DoorDashes fault. My daughter left the food on the bench at the restaurant and walked outside She called Doordash explained the situation and they are doing everything to sort this out . I will be getting a refund of some type in the next week. The health department was also contacted. Ended up getting really quality and good food for 40 dollars and enough to feed 4 people from Noodle Haven. The food is fresh and cooked I front of you , the staff are polite and friendly and you get value for the money you pay. I give Noodle Haven a...

I used to like coming here, but after today, I’ll never order from or visit Sunbury Dumplings again.

After receiving an incomplete Uber Eats order, I called the restaurant to sort it out. The boy who answered was immediately rude, refused to help, and hung up on me. When I called back, he accused the Uber driver, then me, of stealing the missing items, and then swore at me before hanging up again.

All I did was call about missing rice. If someone hates their job this much, they shouldn’t be working in customer service. Instead of handling it professionally, he chose to escalate everything. If there were customers lining up, he could have just asked me to hold. Or better yet, if he was so busy, why answer the phone at all?

I ended up driving to the restaurant myself. When I asked to speak to someone in charge, he refused. When I asked again, he said, “Good luck, she doesn’t speak English.” He then handed me the rice and sarcastically said, “Here’s your second rice, which you’re getting for free but should be charged for.” As if a scoop of rice justifies being insulted. Which, by the way, I ended up throwing away because there is no way he didn’t spit in it.

And to top it off, as I was walking out with customers waiting behind me, he tried to humiliate me in front of everyone by saying, “Look at how you’re behaving in front of all these people,” as if he wasn’t the one who created the entire situation to begin with.

This little white kid with the cheap dye job has no basic customer service skills, no accountability, and no business being the face of any restaurant. Vet your...

The whole family was pretty excited to come try out this new dumpling place which sounds very promising. So we came for dinner on a Sunday night around 7.30pm. It was not too crowded and we were served really quickly. The decor was lovely and cozy and I especially love the lanterns. The chairs were comfortable too. Service was great and as we were hungry so we ordered a variety of food. Pan fried dumplings, xiao long bao, dumplings in chicken broth and hokkien noodles. We were very impressed with the quality of the dumplings! It is fresh and sumptuous and lived up to the reviews I’ve read about the place. However, the Hokkien noodles were disappointing, hence the 3 stars given. Perhaps I shouldn’t have come to a dumpling place and ordered a non dumpling place. But I was abit put off. The Hokkien noodles were too salty and lacks flavour. There weren’t much else in the noodle too, just some cabbage bits, tiny meat pieces and some mini shrimps. I left the restaurant abit sick with the taste of the noodles at the back of my throat. Hopefully these dishes improve with time but as a lesson learnt I don’t think I will order another non dumpling dish in this restaurant again. But we will definitely be back for more dumplings though as they are truly and I should say probably the best in Sunbury and...