SUPERHIRO — Restaurant in Melbourne

This is easily one of the worst places we have dined in in Melbourne and that’s really saying something. So we visited there tonight, walked in with our toddler, as soon as we entered they asked if we were two people (even though I was holding my child) and I said no three. After waiting for a good 10 minutes, there was a queue built up behind us, we finally were told to go upstairs, and once again were asked if there were two of us. There were about 5 empty tables with reserved signs and we were seated on one of the middle ones, all others from behind us was given a sofa seat, not a problem I called the server and asked her if we could swap to one of the corner booths (as our toddler had easy access to running around the space in the middle table), and she rudely replied, ‘have you got a booking?’ I obviously didn’t, neither did all those behind us who got the booths or corner tables, they clearly walked in just like us, and trust me when I say this, this place is not one anyone would think of booking in advance, it looks like a take away joint with a tiny dining area upstairs. After spending over $55 on what was essentially 2 meals and 2 sides, we finally got out food, the tonkotsu ramen was bland with no flavour and very little soup, and my partners omelette chicken curry rice wasn’t far off either. To make matters worse, halfway through the ramen, I got hair in my mouth, it was super disgusting and we decided to leave the rest of our meals and leave the place. I would not recommend going to this place. 0 for service, 1 for price and...

Ordered Teishoku Set and Signature Tonkotsu Ramen.

1st. They put my order on the robot with different table number.. My food was roaming around and saw it come back and forth 3x. Finally they realized it was going to the wrong table. 2nd. I saw the miso soup and rice from Teishoku set that was picked up from the robot by the people on the wrong table.. The lady grabbed it from their table and went back to counter.. Only to return to me holding the same miso soup and rice that's been on other people's table. 3rd. Pricy despite their average (if not below) tasting dishes. Limited menu. You're not gonna get your moneys' worth. 4th. The ramen soup had no flavor, almost bland with just some saltiness in it. In fairness the egg on top was nice but the meat was horrible tasting. Felt like eating long frozen meat thats in fridge for long time. 5th. Nasu Tofu is good in moderate amounts as the sauce is quite flavorful. 6th. Tonkatsu (Fried), bland and dry and hard. 7th. Miso soup is ♡ good. the saving grace. 8th. They're stingy with side sauce (like Maccas with their tomato sauce), very small amount that comes with your main order (if it includes sauce) and if you want more guess what.. pay for it ^^

Well thats it for my experience today. Left very unsatisfied and disappointed. Definitely will not come back xD

I regret not going to the small but really yummy japanese restaurant near police station at...

While all the other restaurants nearby had massive queues waiting for a table, we decided to give Superhiro a try as there was no lines and the restaurant had a few spare tables. I discovered quickly why there was no tables.

Very slow service, after being seated we were left alone for some time and had to wait for menus. And then after having the waitress walk past several times was finally able to order. The first meal came after a considerable wait and was more than half way finished eating before the second dish (sashimi from the front which we had noticed ready to be taken to the table for some time) was brought to our table and only after I asked.

One of the great things about being seated near the open kitchen is that you can see your last meal sitting on the bench ready for the wait staff while they walk past it so many times. It was only that I asked her when the last meals were arriving, as the first two.meals had been eaten, that she decided to bring them to us ( one of which had a hair in it which we sent back, came back with no apologies).

Wish we had the same 5star experience that other reviewers had but on this occasion we have decided we won't give them a second chance.

The icing on the cake was when we received our table water after our meals were completed. The staff were busy with the delivery orders so I suggest you order via Uber Eats for delivery to your table for a...