David Jones - Bourke Street Mall — Local services in Melbourne

sad to see David Jones, Australia prime shopping retail turn into what happen today. what was happen is I was in David Jones Melbourne City store. and I pick a Tommy Hilfiger top and the price mark as 79 than extra 20% off. when bring to casual the cashier told me that is $119. I let him know is not the price marked as 79 and 20% extra. he himself checked on the system also walk to the rack and check than came back told me maybe the price wrong but if wrong can't be all wrong, because after I went checked all the same design marked as 79. so he asked me to wait he checked online so I think only few minutes wait. but he actually went into the website and start scrolling one by one. 10 mins or more later he still checking, than I ask how long should I wait? coz this is ridiculous that I have to wait there to go into their online website to check one by one. so I suggest him should he ask the higher authority to see what can they do or say. than he say oh ya..later on keep looking for manager and still couldn't find the answers. he refer to a senior staff I believe than they both discussed and I still wait patiently. after 20 min I give up and say that is ridiculous and walk away. I went back to the rack to check all the price and is all price as 79. the senior staff came to me after all the hassle and say they can do the special price for me.but I just refused to take anymore. very sad to see our high premium retail store turn into this scenario.. After I posted the review on their Facebook review someone actually ask to provide details and the bourke Street manager will contact me. But unfortunately After waiting for 5 days unfortunately it hasn't. I strongly believe if the company can't do what they promised I strongly think they shouldn't promise what they can't achieve. Unfortunately on my review title on Facebook I press the wrong button by saying that I RECOMMEND David Jones but actually I'm not. No wonder DJ have to sold the empire kingdom coz under this poor management I believe there are more shopping...

Extremely disappointing service at house of CB

Two weeks ago, we experienced what can only be described as one of the most unprofessional retail encounters I’ve had in a long time. From the start, the staff demonstrated zero sense of urgency, accountability, or basic customer service.

When we approached the counter to pay, several staff saw us waiting but made no effort to acknowledge or assist us. Eventually, one staff member began processing our payment, only to make a glaring error by tendering the transaction as cash. Instead of immediately apologising and rectifying it, she simply stared at the POS for an uncomfortably long time while uttering "uhm" "hm" repeatedly before reluctantly asking a colleague for help.

What followed was an agonisingly slow and casual conversation between them as they tried to figure out how to undo the mistake, completely ignoring us as though we weren’t even there. No apology, no explanation, no attempt to reassure us. We were clearly in a rush, and my partner even offered to actually pay cash to speed things up, but we were told that particular POS “doesn’t take cash.”

To make matters worse, the staff member made the same mistake again, forcing her colleague to restart the entire transaction AGAIN. Once it was finally processed, her colleague walked away and instead of making any effort to recover the situation, the original staff member proceeded to pack our items at a painfully slow pace, almost as if deliberately wasting more of our time. Still no apology, no thank you, nothing.

This level of service is utterly unacceptable. Staff displayed no professionalism, no ownership of their mistakes, and no regard for customers’ time. It genuinely feels like you can get hired here without any skill, work ethic, or understanding of basic courtesy. If we hadn’t been rushing, I would have demanded to speak to the manager on the spot.

You need to seriously reconsider the quality and training of the people you put...

Disappointed with Order Cancellation and Customer Service Experience

I had a disappointing experience with David Jones after purchasing the S8 PRO Ultra Robot Vacuum and Mop Cleaner (white, SKU: 25959133) through their online store on April 13, 2025.

I placed the order and completed payment without issue, only to receive an email the next day stating that my order was canceled due to the item being damaged and undeliverable. What surprised me was that, at the time of purchase, there were more than 12 units shown in stock.

To make matters worse, I noticed that shortly after my order was canceled, the item remained available online but at a much lower discount—30% off instead of the nearly 50% discount I had received. This raised concerns that my order may have been canceled not due to damage, but because of the deep discount applied to it.

I contacted customer service to explain the situation and pointed out that the item was still available on the website. My concerns were dismissed, and shortly after my chat with support, the product listing disappeared entirely.

Despite clearly stating that I was happy to wait for a restock and preferred to receive the product rather than a refund, my request was not honored even as a loyal customers for more than 8 years. Instead, I received a refund, which I did not ask for or agree to.

Now, more than two months later, I’m still left frustrated and disappointed. I feel that my rights as a consumer were ignored and the level of service fell far below what I expect from a reputable brand like David Jones. I had hoped for transparency, accountability, and a resolution that valued customer loyalty which was...