Sushi, bento boxes & Japanese mains, in a pared-back space with traditional prints on the walls.
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FAT JAK'S / GET CLUCK'D ALTONA NORTH
4.4
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4.6
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$
Head office has taken over from the franchisee and currently there's not very much quality control on the food. Bought 2 box packs today and it was missing the condiments, rice is dry and falling apart and inconsistent cuts of fish (irregular, smaller thinner portions)
I called customer service from sushi sushi, they seem to be full of excuses for the new team training and not much remedy for the product. Normally the customer calling customer service would not have to tell them to ring the store up to put in the condiments. Not everybody likes to waste their time calling customer service up for them to back the store and make excuses. Just fix the problem...
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I have been buying sushi from this store, with my Son, for the last 12 years. It's our favourite Sushi Sushi outlet. My Son is particular about what he eats and, unless they're closing up or have run out of rice, they have ALWAYS been more than happy to make him his favourite tuna only sushi rolls! ALWAYS friendly, ALWAYS smiling, tirelessly working. A big THANK YOU to them for...
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This sushi sushi is close to my company and have been there couple times. Last Friday I bought one delux boxes, the prawn inside is not fresh and had bad smell and the fish on sushi was smelly too. Came back on Monday to confront the employee who refused to admit it is something wrong and kept telling me it is all normal.
Felt very bad about this chain store now!
I would...
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