Sweet Inspirations — Restaurant in Melbourne

I disliked the cake which I bought on Sunday, and went back to return that. Though my opinion about the cake very dry was not approved by the bakery assistants next day, I decided to walk out without an argument. I humbly asked them to have rest of the cake I took back to their bakery, and I didn't want that back. After an hour, I received call from the owner of the bakery to discuss the matter, and understand my concern. He kindly asked me to meet him again at the bakery because he wanted to explain how the cakes baked at Sweet Inspirations are different and he also wanted to refund the money. When I met Khalid face to face, he acknowledged that the cake was dry and he was willing to pay the money back. Since I really appreciated his cordial approach, and willingness to make the cake better, I accepted Khalid's request to take another cake. He went an extra mile to gift us a box of Arabian sweets, and ensured customer satisfaction.

The replacement cake was much more delicious. It is not always just the quality of pastries I will go to this bakery for, but the allure is the hospitality of Khalid to ensure his customers are happy. ...

Today I am seriously shocked by the service I've got from this inspiration sweet Shop. I want just to order custom cake for my kids birthday and the girl was there She was very rude Very disrespectful I was discussing what to have for my kids birthday as design and I was trying to figure out what is the best thing I could have and the girl there she was arguing with me as well like I'm fighting with her or I am taking something without paying for it so I asked her to calm down and understand what I am asking for but she did the silly face on me and kept arguing and I had to leave the shop shocked and not placing my order and ruined my day and ruin the special celebration I wanted to do for my kids it's so sad to see people from the Arab community They don't have the ability to do a good customer service. I would never recommend them to anyone around 👎🏻 UPDATE ✨✨✨ I had a very beautiful call and communication with the business owner and he was very supportive and nice and he did apologise on behalf of the rude girl, which he did not have to but Thank you so much for his call it did fix my feelings...

Dont bother reading the other reviews their all just their relatives and cousins tryna make the business seem good but reality its terrible food and service. theres like 20 arabs behind the counter all judging you as your tryna order from someone who doesnt speak english. I ordered kunefe and some pastry and asked for icecream with my kunefe and once i paid for the two they whispered to the cashier and just as i was bouta walk off they said $6 extra for icecream i was like damn must be from a unicorn or something. Anyways went sat down with my girlfriend and on arrival of the sweets . The kunefe i asked for was not fresh and cold and tasted terrible. the pastry was so bad too, filled with terrible custard filling. then the $6 icecream which was in a tiny little plate which was like a teaspoon which was so embarrasing and a joke. I almost crashed out. stay away from here just go maccas...