EDIT: Had the pleasure of meeting Dan in person, who explained to me the issue we encountered was due to the uber app system and glitch. Sycamore had actually fulfilled our order and were intending to exchange the tart with another item, however the uber app cancelled our order for whatever reason. The issue with scheduling orders stems from uber, as it does not inform Sycamore of scheduled orders until an hour or so beforehand, even if you made the order much earlier.

Nevertheless, it was great to see how accountable Dan was despite not actually being at fault for the experience. If it wasn't for this, I would have missed the opportunity to come in person and witness the vibrant environment Sycamore has and would recommend anyone within the area to visit!

I made a scheduled Uber order today around 11am for a 1:00-1:30pm delivery. However one of the items was sold out when it came time to prepare. I was prompted on the Uber app itself to update my order and was given 10 minutes to do so which I did. The app seemed to have bugged out as my order was cancelled just before lunch time.

I fail to see how an item could have been sold out when my order was placed in the morning prior to it selling out. I expect items to be reserved and prioritised for scheduled orders in the future. Sycamore is also at fault for not calling me directly and asking me to change the sold out item as this was only a single Portuguese Tart... Bare in mind the order contained some chicken baguettes which I still would have liked and does not justify cancelling the entire order for a $5 item.

It's a shame the disorganisation from this experience has left a bitter taste as the food here is quite good! Please take this into consideration because I'd like to confidently order from Sycamore again in the future.