Thai Garden — Restaurant in Melbourne

UPDATE: So, from the restaurant's reply below, I understand they are not only ignorant but "arrogant", as well. Therefore, changing my rating from 2 to 1. Even after I pointed out something they could improve on in terms of their "customer service" (which the restaurant obviously doesn't have a clue on), they have hit back and said I am someone who makes up a story to look nice and confuse other customers. I am not going to make the details of my insurance provider, etc public to give this restaurant undeserving publicity, but anyone interested in checking my story out can probably either do a quick search or even reach out to me directly, if they like. In addition to the above, I am quite appalled by the restaurant's lack of professionalism and inability to get back with constructive feedback.

TO THE RESTAURANT: I am perfectly fine if you don't want to serve me. Like you are the only Thai restaurant in Melbourne! Duh! :-)

ORIGINAL: Great food, no doubt about that. However, their customer service is one to forget. I've first found this spot via my car insurance provider's "Rewards" app. I love Thai food and the app gives me a "recurring" 20% discount for orders made from Thai Garden, so I thought, I'd give it a go. All went well the first time and the food was great, so I ordered again from them about a month or two after. When I was picking up the food, the person at the counter remembered me, and said I already redeemed the discount and what not. Then I very patiently explained to her that the discount was "recurring" and a new discount code pops up every time I redeem the offer. She seemed convinced (albeit, reluctantly) and let me redeem the offer. After about 4 more months, I went to Thai Garden again, and, it was deja vu! Needless to say I was embarassed.. The staff, without a doubt, has a right to question things of that sort - I understand that. However, if the same thing happens over and over again, that means either the staff is utterly ignorant or they do it on purpose for some weird reason. On the other hand, if the restaurant has a problem with the insurance provider that offers this perk, they should probably liaise with them to fix whatever that's going on there without embarassing customers. Anyhow, not going to this restaurant again! And I urge others who are offered the same discount - from their insurance or other service providers - to not go to this restaurant to avoid...

We have eaten at this restaurant prior to Covid lockdown in 2020. Decided to go & dine in again on a Friday night . There was only one waitress (was told she’s the owner’s daughter) who was running around like a headless chook with takeaway orders. There were only a handful of guests sitting down to a meal. When we went to order the barramundi & prawns dishes we were told they didn’t have it. On a Friday night at 7 pm to run out of seafood is disappointing . When the mains arrived she brought a chicken lemongrass stir fry instead of the pork stir fry we had ordered. The dish looked unappetising sitting in a bowl of sauce. She was adamant we had ordered chicken when it was the green curry only that we ordered chicken in. After having the satay chicken my plate had the sweet satay sauce on it , so I politely asked if I could have another clean plate for the mains but she rudely refused saying “ we don’t change plates & we have run this place for 21 yrs” or thereabouts! Very rude & has no inkling of good customer service. Could not believe even one plate could not be changed. We will never go back there. We have eaten at other suburban Thai restaurants around Burwood where we live & have never experienced such attitude from a waitress.Being the boss’s daughter doesn’t excuse such bad...

Such a brilliant place that is hidden from all the glitz and busyness of the Glen Waverley King’s way.

This place is located on the high street, slightly away from all the shoulder to shoulder walking traffic of the main food streets near the Glen Waverley train station.

This place serves beautiful silky Thai green curry and equally mean stir fried Thai basil chicken. The dishes are exquisite.

We have tried the Thai green curry, the pad Thai, the stir fried basil and the chilly chicken. Most of the dishes are top notch but we did have issues with the chilly chicken that was swimming in oil.

We had asked for Extra Spicy Stir Fried Basil with Vegetables and it was mind blowing hot. Loved it. They do take your input on how hot you want the dishes and that works well.

The only reason why I have given 4 stars is because of the chicken chilly almost floating in the swamp of oil...