The Original Watsonia Fish & Chips — Restaurant in Melbourne

Definitely below average experience. Food is fine but most the workers could definitely be a little more friendly. Kind of hard to talk to and pushy. I got told "GO TO ATM!", "WAIT OUTSIDE!" "GRAB DRINK!" "Card no good!" I was told "That is your problem" after trying to explain I did not want to use the ATM to get cash out but simply had to go online to activate my replacement card which was a quick thing but I was unaware of because it had worked earlier that day at other outlets. As it was my first time visiting because I am new to the area I definitely felt very unwelcomed and rather belittled. This may be a cultural difference in taking a lot of arrogant authoratative pride in their work but I much prefer a place with real customer service. The polite young girl on the phone was very kind though, but I feel sorry for her as her voice broke while saying bye to me, as I assume she is uncomfortable working there and no wonder. I will definitely be opting for the other "Seafood Bar" fish n' chips shop just a small walk away. I also disagree with the review from Christine Hills here stating that is totally OK to shout and go over the top at a carer and an autistic man. What is wrong with you that would make you enable that sort of abuse? Have you never seen people opening up a drink in Woolies before paying for it? Firstly, in the the case of criminal law it is not illegal. Secondly, here is a good scenario to consider, if it is someone who is feeling their blood sugars drop and they need a fruit juice before finishing their shopping, what is it to you to attack the customer? It is more of a cost to yourself and them. Please do not condone aggressive behaviour and mistreatment of carers and on disabled individuals, Christine. "What is wrong with the world" you ask? People enabling this...

Where do I begin? After reading such positive reviews online my partner and I went to this fish and chip shop thinking we would have yet another great experience like all those who have claimed to before us. Firstly, they mucked up our order, we ordered battered Calamari, and when they tried to give us our food they told us that we asked for crumbed, and spoke down to my partner when she told the worker that she certainly ordered battered. And therefore they reluctantly made us battered, however as their way to show us how unhappy they were that they messed up, which does happen time to time, they then removed my partners Grilled Flake from the order, made us pay for it and leave the store without the flake in the packaging, when they had assured us that it was in there. To which we called the store and they basically admitted to it, and then hung the phone up on my partner. I dont think they're bad people, however they are clearly bitter people, and bitter by their own doing, so it unfortunate. And all this leads me to believe that their online reviews have clearly had some "in-house" tweaking to appear higher in quality. All in all, apart from the complete lack of customer service, the food was just your average Fish and Chips, and certainly not worthy of a 4.9Star rating. I hope for their sake they can improve on their service, because they might have a chance of being a good place to go if they become Humanly...

I have been coming to this shop for many, many years and I've seen quite a few changes in ownership; all of which have been great. The shop is clean and tidy, the quality of the food is excellent, and the staff are extremely friendly and accommodating. Which brings me to my next point ie. the bad review Dave Bishop gave. Dave, these people are trying to make a living. They work extremely hard. The issue of the autistic man coming in and swiping 2 bottles of Coke without paying is the responsibility of the Carer to sort out, not the staff. If there is no money to pay for the items, they shouldn't have been picked up in the first place. It's that simple. I work with disabled people and do not condone the actions of this Carer. She should have been overseeing her client every step of the way and stopped him from even going into the shop. Why blame the staff? Going with your line of thought, it's ok to take items you want and say, "I'll pay later if that's ok with you". Sheesh! What is wrong...