The Thai on Chapel — Restaurant in Melbourne

Valentines night did not book anywhere walked past this restaurant and decided to try our luck in getting a table . Worst mistake we were given a table but warning signs went off and looking back should of left but we stayed and things got worse as the night went on . . The table we were seated at was dirty waited for the waitress to clean she just pushed all the food onto my chair and left so I had to clean the chair. . Sat down 15 mins went by had to ask for a menu and water. . Ordered drinks they didnt arrive for 20 mins only after asking where they were. . ordered food at the same time that arrived after an hour and asking where the food was. . My partner ordered their ON TAP Singh beer which we noticed was already poured like a heap of them and put aside once ordered they just grab it put a head on it not great its not poured fresh. . Ordered Prawn salad and Green chicken curry which was meant to be HOT as menu stated both dishes we decided to share. . During this time many customers were ignored had to keep asking where their drinks and food was and many people just got up and left . . The restaurant was busy and obviously busy ,understaffed and disorganised as they were busy serving all the uber and menulog drivers that were backed up . The prawn salad was so small an entree serve with only 3 prawns not enough to share and salad was soft and wilted just a few bean sprouts and lettuce . Curry had no spice at all and the chicken was not fresh chicken breast it was just cut up cooked hot chicken you can buy in the supermarket . . It was impossible to get service and so many glasses and dishes stacked up everywhere on the counter where you paid. Overall a terrible experience with very bad food . Will never go back I could cook better Thai...

This is one of my favourite Thai food spots in all of Melbourne.

Although sometimes their hours of operation can be hard to track, I've been past here on some nights when it's been closed for no reason.

The table service can be a bit slow sometimes but they also have one of those food delivery robots which helps them slightly.

Like all Thai restaurant some dishes are slightly altered for the western palate but for the most part the dishes here are very authentic and delicious.

My go to orders are usually Pad Gapao or Larb and the Lemon Prawn appetisers.

They make Pad Gapao the way I like it with chicken mince which is apparently really hard to find at most Thai places in Melbourne I've discovered.

The Thai milk tea is decent but could be a little sweeter with a little less Ice.

If I had to recommend one Thai food spot in Melbourne, this would be it. Book before you come for sure but you should have a good chance to get a table if you just show up depending on the...

This was a favourite of mine. But, have just had a massively disappointing experience here. It's hard to describe how little they care when they stuff things up. Ordered 3 starters and 4 mains...2 mains arrived then later 2 starters...then another (terrible duck) main some point later. The rest of the order was missing in action. When followed up, there was zero apology and zero cares given. Ultimately they considered it reasonable to charge for the food received with zero attempt at service recovery. When I asked if there was a manager I could speak to I got a shrug and was told to complain on Google...so here I am. I appreciate things can go wrong, but the attitude was unforgivable. Even after all that, they asked us to pay by bank transfer! Bank transfer! When did you ever go to a restaurant and pay by bank transfer!? You lost 5 customers tonight who will...