TLCEspresso — Restaurant in Melbourne

Incredibly aggressive and rude male staff, walked in supporting a client who has autism and is vision impaired and was busting for the toilet. He had been to this cafe before and had used their bathroom so he walked to the rear of the cafe as soon as he entered - I had not been to this cafe so I walked past the counter to ensure I knew where he was in case he needed help. Male cafe staff member became immediately aggressive, saying the toilet was for paying customers only. I began explaining that we would be purchasing something and was interrupted with an explosion of reasons I had been rude and inconsiderate for having the gall to check on my client before ordering his drink. Once I had explained this, he continued to be aggressive and vehemently explained that someone had previously graffitied the toilet and he had to pay to fix it, as if it was our fault. Began to throw his hands up and say “it’s MY FAULT I guess, MY FAULT” when I suggested he did not need to snap at someone for a simple and explainable mistake. Honestly appalled and hope when he sees this he considers anger management therapy. Absolutely no right to put someone with a disability at risk for...

This is not a review about the quality or about the cafe but about the absolute Manchild up at reception. I work in hospitality too and the industry gets ruined cause of these people. Went in to grab a quick bite and I didn’t see anything I liked. So I said thank you and walked out. This dude had to go the extra mile and call me out insulting and laughing with the person working next to them saying, thank you for...

Who doesn't love a great positive greeting, a talkative friendly barista who just genuienly loves starting the morning off for everyone on a high. The reason behind repeat business here speaks for itself. OUTSTANDING SERVICE * Not to mention the coffee. The best!! Thankyou Thankyou Thankyou! Will always continue coming back. You've converted me from my other local...