Treviet — Restaurant in Melbourne

-1000 star if I can.

Avoid Tre Viet Restaurant – Terrible Service and Unprofessionalism.

Extremely Unprofessional – Ruined our Dinner

Our experience at Tre Viet Restaurant was incredibly disappointing and frustrating. We had made a reservation in advance for my mum’s birthday — a special occasion for our family. When we arrived on Saturday evening, the restaurant looked closed. The front door was shut, and there was no signage. A man eventually came to the door, gave us a confused look, and asked why we were there. We explained we had a reservation, and only then were we let in.

From that moment, things felt off.

We were led to a table in the corner, and it was immediately obvious that a large private function had taken over most of the restaurant. A waitress approached us and told us we would need to vacate our table by 7 PM, as the function would require it back. She also urged us to pre-order our food, or we wouldn’t have enough time to finish our meal.

We were shocked — especially because we were still waiting for our mum to arrive and couldn’t place an order yet. The waitress came back again shortly after to reinforce the time pressure.

When we asked why our reservation had been accepted if the restaurant was already booked out for a function, we received no proper explanation. Even worse, no one from the restaurant had contacted us beforehand to let us know there was an issue. If they knew about the conflict earlier, why didn’t they call to cancel or reschedule our booking? The waitress simply replied, “I don’t know,” and walked away.

The whole situation was awkward and uncomfortable. Staff kept glancing over at our table, and the guests at the private event also stared, making us feel completely out of place. It was clear we weren’t welcome, despite having a valid booking.

In the end, we left the restaurant and chose to celebrate elsewhere. What was meant to be a joyful evening for our mum turned into a stressful and disappointing experience.

This level of disorganisation and lack of basic courtesy is unacceptable. Tre Viet showed zero professionalism, failed to communicate with their customers, and clearly prioritised their private event over our confirmed reservation.

We won’t be returning — and wouldn’t recommend...

When we entered, we saw a spacious place with only about 2 other people. When we went to sit down, they gave us the only table with no tablecloth or napkins, the waiters were standing around and watching our every move. The waiters were dead silent except for the one taking our order. We ordered the Wonton, which was surprisingly expensive, so we thought that it would have a nice quantity, but it turned out to only be 5 of them, and they were insignificant. We also ordered some Phô and we saw that all they were doing was talking to each other, and there was some weird stench in the air. There was no soup spoons and when we asked for it, they told us to use a regular spoon instead, even when they had soup spoons everywhere that they could give us. They did not pay attention to us at all. When someone dropped some sweet corn soup on themselves and asked for another one. They said that the chef left. The chef can't leave until all the customers have left, but this restaurant believes that he can, and when we were supposed to get a discount, they forgot to put it in the order, so they stopped the discount. The waiters didn't know much English at all and it is a terrible and incredibly expensive restaurant. We're never coming again, and would not recommend coming...

Never coming back here again. First time here, they lost our booking and blamed us for booking the wrong day. How could we forget the day for Mothers Day? They managed to squeeze us in without even apologising. We ordered the ginger and shallot lobster because the kids couldn’t eat spicy. They made the spicy XO sauce for our lobster. We complained and they blamed us again for ordering the wrong sauce. The waiters here need customer service training and listening skills.

Second time here they took an hour to serve our food. Other tables that came after us received their food before we did and it was the same food that we ordered. Each time we asked the waiter they said the kitchen was busy. We ordered the banquet for 8 people which costed $750. Definitely not worth the cost for what was provided. After three dishes, we waited another half hour for the next dish. We decided to cancel the rest of the order but was told we couldn’t. The waiter then came back and said all the dishes would come out at the same time in ten minutes. If they could do it that quickly, what was the hold up?

I’ve given this place two chances and that was already too many. Very frustrated and...