McDonald's Bateau Bay — Restaurant in New South Wales

I've long considered the Bateau Bay McDonalds to be the premiere McDonalds venue in the 2261 postcode however after my experience last night it's fallen considerably in the ranks.

I was situated an even distance between the Bateau Bay and Mingara McDonalds restaurants. Due to my previous experiences with both venues and due to my belief that the Bateau Bay store produced superior quality food, I encouraged my merry band of friends to head for the Bateau Bay location. It turns out this decision would be something that would haunt me for the remainder of the evening.

Our order was nothing complex, no non-menu items or alterations, however, we somehow we ended up short 2x Medium Chips as well as only receiving a regular McChicken instead of a Double McChicken.

We embarked on lap number 2 of the drive-thru course and upon making it back to the service window were met by a young chap who looked upon us with utter disdain when we alerted him to our woes.

Unfortunately the grip of hunger had taken hold of me and in our time travelling the drive-thru gauntlet I consumed the erroneous McChicken Burger I had received - so he refused to provide me with the correct burger, and would not even simply provide me with just the additional McChicken Pattie I was missing. He did provide us with one of the Medium Chips we were short but when we asked for the second it was as if he simply did not believe us. By this point my merry band of friends was not so merry, and we simply left rather than continuing our encounter with this rude young man.

You expect to leave each and every McDonalds visit with the decadent taste of juicy meat and gooey cheese in your mouth, this particular visit left all of us with nothing but...

This McDonald's is quite hit or miss for me, it is my local so I can't help but go here for my morning coffee before work.

To begin with, I don't mind the drive through since it's just poor design on the part of whoever designed the location, usually every meal I've had after the breakfast period is perfect and service is great!

The only real issue I have is the breakfast period, I usually get an iced latte in the morning since I prefer cold coffee but I've learnt that I need to ask for no sugar syrup (no sugar in a coffee should just be standard in my opinion) otherwise they put 10 pumps of this disgustingly sweet stuff into my coffee without mixing it so it's a straight sip of just pure sugar it's so gross.

Another bad experience is the older lady who works there she's just always in a bad mood and makes you feel like your food is a burden for her to give to you, one time I pulled up to the window and she was yelling at a few other employees while she had my coffee in my hand, I waited a little whole before she realised I was there before shiving the coffee into my hand before it even left my window. Lastly the other morning I pulled up tot the windows to collect my coffee, I got the hashbrowns I ordered and was waiting for one of the two Barista's to hand me the coffee I ordered which was made already but they kept talking ignoring that I was there as they were cleaning the coffee machine, another employee came over and handed it to me eventually.

I've had other minor negative experiences here too but those stood out the most, I hate to leave such a negative review since most of the time they're usually...

I rarely leave bad reviews, but my experience at this McDonald’s was honestly one of the worst I’ve ever had. From start to finish, everything went wrong.

First of all, my order was completely messed up. I ordered a simple meal, but what I got wasn’t even close to what I asked for. On top of that, the food I did receive was in terrible condition — my ice cream was fully melted, the fries were cold and soggy, and my drink cup was cracked and leaking all over the tray. It honestly looked like the order had been sitting out for ages before it was handed to me.

The service was just as bad. I waited far longer than I should have for such a small order. Even though the restaurant wasn’t very busy, the staff seemed disorganized and uninterested. When I politely told them about the broken cup and wrong items, they didn’t apologise or try to fix it properly — they just brushed it off.

Overall, this visit was a huge disappointment. McDonald’s usually gets the basics right, but this location needs serious improvement — better training, faster service, and attention to quality. I left frustrated and still hungry. Definitely not coming back to this branch...