Boulevarde Cafe Larder Gifts and Fragrances — Restaurant in Newcastle-Maitland

Went to this cafe today - the coffee was burnt and tasted bitter. Went to tell someone about it, one of the ladies was very nice, tried to amend it for us, very helpful. The other lady (assuming she is the owner of the joint) then said it couldn’t be burnt. We ordered some teas instead. When the other waitress brought them to us, she put it down on our tables with a ‘we all like something different don’t we’. We took it as quite a passive aggressive comment that we are the issue, not the coffee. Mum proceeded to explain that the coffees tasted bitter regardless of our likes, when the waitress abruptly went ‘ok’ and left. We were made to feel uncomfortable and unimportant. We have always come to this cafe for a coffee and lunch, and although very overpriced, we liked the atmosphere. Now after this, we will not be returning, and will share this incident with the others, who often visit this place. If you’re going to treat your customers like this, making them feel worthless and unheard, then you may want to think about up-taking some customer service problem solving lessons. Without your customers your cafe would not be anything. I hope you handle it better in future so that more customers don’t walk...

I came here today for a high tea experience. I got the vegan option and I will say the arancini balls were very good and the staff were lovely. I was a bit gobsmacked when paying as I was charged extra for the vegan option which was honestly lesser in quantity than the servings of everyone else I was with who did not get vegan options. I received half a salad sandwich, a tiny bruschetta thing, two arancini balls, two chocolate balls and a tea cup full of fruit which I was charged $40 for, tea and coffee were not included. I wouldn't recommend this place to others with differing dietary requirements and as great as those arancini balls were, I won't be returning...

First time was great.. had big breakfast and we enjoyed it. Second time I ordered Thai Fishcakes, I found them inedible consistency of rubber and no taste even with Chile sauce. My partner had a pulled beef burger and again tasteless. Not ones to waste food we took it home for our pets. They regularly get leftovers. They both turned their nose up at it. I tried to send a private email but could not find one on their website. It’s such a lovely cafe and I’m sure most food is good. I did tell the chef on the day how bad it was. So it’s well worth a visit but don’t...