Hungry Jack's Burgers Broadmeadow — Restaurant in Newcastle-Maitland

The place was disgusting used needles 💉 🩸 in the drive through watch your tyres everyone. It wasn’t even quarter past 7pm and I asked if I could have a grilled chicken burger the young girl snapped at me grunting that the grills were off so I asked for the the new brisket deluxe burger meal and the Normal sprite . I waited half an hr and finally a kid probably 14 walks around the whole carpark in any direction but the waiting bay I was Asked to wait in waiting bay after I ordered . When she finally got to my car after walking around the whole carpark I said it’s got to be stone cold by now I commented that she had been walking around the carpark for at least 10 mins instead of coming over to the waiting bay first I even called out to her when she walked out she looked at me then started walking around in any direction but the waiting bay so when she tried to give me a cold order I asked for a new one she stomped off inside left the order on the counter for another 5 mins then came out and served me the same freezing cold burger and fries meal form before that she left in the counter the drink was the wrong drink and size the burger was not the new brisket burger it was a dubble cheese burger the chips were not the right size aswell. So not only did she get my order wrong right from the start she gave my order to someone else probably one of her friends and she thought it would be fine to give me the wrong order stone cold she never remade my order and she got it wrong after giving my order away to someone who wasn’t waiting in the waiting bay I chucked my meal in the bin because it was stone cold and it wasn’t what I had ordered and I had already asked for it to be remade only to have them leave someone else’s cold meal on the counter then bring it back out to me . I won’t be returning to a place that swaps its dearest meals with its cheapest meals after you pay for them and ffs what kind of establishment leaves dirty needles 💉 lying around everywhere absolute filth . The only reason they got a single star was because you have to leave one to give a review I never understood why costumers chucked drinks threw the drive threw window until tonight . She deliberately gave my order away and deliberately served me someone else’s stone cold meal. When I made a comment about the filthy needles lying around to staff they got angry towards me snapped at me saying what do you want me to do about it I didn’t put it their . I would have thought child safety would be important to a takeaway restaurant that pretends to be family friendly. Just know they would rather turn a blind eye and let children tread on dirty needles that do...

Went to Hungry Jacks Broadmedow in Newcastle and was treated extremely rudely after already having to call up two days prior due to my meal being disgusting and them messing it up multiple times and forgetting things in our order, including when we finally got it and got out to the car and we checked the order and yet again had forgot something, the manager we called was understanding and offered us a store credit of $40 from what we spent, so tonight we went in there to be greeted by someone else in charge of the shop for the night and we tried to order our meal and say we were in the books, and we were forced to wait and wait because she said she would call someone and find out where it is and didn't as more and more customers came in and we were waiting, so we had to approach her again and ask her to call the person again which she finally did and when she grabbed the book in the end we were explaining everything to her and she couldn't find us in the book because my brother has a difficult name and instead they wrote the phone number down we provided and she flipped to a page and we spotted it and we told her that it was our number mind you the numbers were upside down and I know it off the top of my head so I repeated it quickly and she accused me of lying and said what was written down was for a person that got money out with there card and didn't get it with a really smug smiley look and we said that's not right because that's our number and we are more then happy to call you on it so in the end she end up being really rude and accusing us of lying which was absolutely appalling seeing as though they already messed up once right just to accuse us of lying and using my petrol when i don't have much money, so we drove all the way home mind you this cost me 1/8th of my tank just to try call them again and show it's our number only to be ignored because i repeated that number to her before and said it was ours I assume and then my father called up on his mobile which she finally answered only for her to lie and say she offered to replace the meal if she offered to replace the meal there would of been no issue obviously and while my father was trying to explain to her what was going on she hung up on him, I'm really disappointed and I will NOT be going back to Hungry Jacks with their appalling customer service pick up your game Hungry Jacks how do you even hire people to be managers that are going to treat people like that, they do NOT deserve their job, and I will be taking...

Hello franchise owners, I’m Aimee Stromeier I visited this last Monday afternoon after lunch to meet up with a and I was here with my Mum and hearing impaired sister we decided we would get something for a late lunch after my sister paid for the food and two drinks then I decided to get my own drink and when I was still trying to talk to the young female manager who rudely walked away and went into the kitchen area I managed to get a young guys attention I continued onto give my order by asking him how much would one The none see through cups of cold full cream milk 🥛 cost he to act like a idiot and say we don’t have a button for that and I thought he might try asking someone else or make up a good price but no he said they don’t do cups of milk I understand that this would be a normal request but he refused to sell me this cup of milk considering I only one a couple of weeks earlier from that same store and so I said can I chat with your manager and ask them he looked and gave me a sarcastic response ( laugh ) and said I’m the manager and so I asked what about the girl and he said she is to , I found rude and disrespectful and abrupt and with absolutely no professional polite customer service I would not to see what he’s reaction could be to a young mother who might ask to buy enough for her babies bottle 🍼👶 is he going to say no to them as well , I tried to ask him politely but he would not budge and asked if I wanted anything else cause there other customers behind me I unhappily told him nope and went aside and waited for our food , it’s not hard to pour a cup of milk they have a 3 litre bottle that’s all they had to do is get it out the fridge and serve it, These two young managers need to be properly trained and as I have multiple medical issues and don’t drink soft drinks or anything like that apart from milk , water and juice and they need training in How to appropriately serve customers with disabilities and special needs instead of being rude ,. Not...