XS Espresso Jesmond — Restaurant in Newcastle-Maitland

I’ve been ordering food regularly from here since they opened, and despite even having breakfast from here today which was a 10/10, my experience tonight has put them on my blacklist. I ordered a pizza and a chocolate smoothie to be delivered through Uber eats - the pizza is completely undercooked, doughy, and was stone cold, so I had to put it in the oven for another 20 minutes so it would be edible. Unfortunately that couldn’t even save it as the dough was so incredibly thin towards the centre that it fell apart because it couldn’t support the obscene amount of cheese dumped in the centre. It was reminiscent of slop I’d be served at Domino’s. However the nail in the coffin for me was the chocolate smoothie which was ordered on skim milk with explicit instructions to NOT add whipped cream in which the ticket stating it was attached to the pizza box. First thing - the genius who made it put a lot of whipped cream on top and then made a pathetic attempt to scrape it off and then mixed part of it into the drink, but still left a sloppy dollop in the middle and it was all over the lid. However the absolute insult was the fact there were shards of broken hard plastic throughout the cream. I removed the cream to inspect further and found more plastic in the drink itself. We spend a lot of money here almost every week, anywhere between $100-$300, however you can kiss our business goodbye after this. There is absolutely no excuse for this except for pure laziness on the staffs part. I’ve requested a refund through Uber, and attempted to call the store to advise of the potential choking hazard yet as always no one bothered to answer the phone. This place is usually a solid 10/10 during the day, however at night time for dinner has been dreadful for the past couple of months. $40 for cold undercooked pizza and a smoothie containing shards of broken...

I purchased two take away banana smoothies from Jesmond XS Expresso. At first the lady with the brown hair started to make them wearing one glove only. She then took that off and then started to scoop the ice cream out of a container that had been sitting on the bench and not in the freezer unit. Abit of the ice cream dropped on the bench she then picked it up with her bare hands and put it in the blender, she laid the container on the side to make it easier for her to scoop out more icecream but I then had a better view of what she was doing. While she was scooping out the ice cream, with her other bare hand she was pressing the icecream into the scoop and then continued to place it again into the blender. After placing the blender cup on the machine to mix it all up , she then poured it into 2 cups.. She then placed the lids on them and then again with her bare hands she grabbed those chocolate wafer sticks and placed them into our smoothies. I was stupid enough to pay for them. I threw them out. I was disgusted. Also all the people there don’t wear hair nets. YOU’RE dealing with food. BIG deal that your hair is in a ponytail or that you may have a hat on. NO hair nets, no gloves when handling people’s food. Oh my….I will never purchase anything from there again. Imagine going to a deli to buy ham and they grab it with their BARE hand. There is no difference , you just wouldn’t do it. You wouldn’t buy anything. Never going...

On Father's day (4/9), My son asked me to reorder Pancakes with Belgium chocolate based on past his awesome experience. I have visited that place many times in past. Their coffee and pancakes were the best I had. But y'day, that was completely ruined by the staff's mistake of serving Pancakes in maple syrup instead in Belgium dark chocolate. Despite we repeated ourselves while placing order to have Pancakes in Belgium Chocolate. I completely understand that mistakes happen. But the attitude of staff was not being honest and supportive. Why honesty is the question? Knowing they did the mistake, instead of acknowledging us in advance (after waiting 20 mins), they just placed the order on our table without informing us. When we enquired only then we got to know. Why Supportive is the question? Knowing they messed up the order and spoiled our special day, they could have speed up the remake of order. Instead of that they said it will take another 20 mins because "They are busy". Also, considering the customer service as prime motto, they were ready to offer refund. Which is good? But I would not do that to customer. Rather I will offer complimentary meal because customer suffered and offer an option to remake the order or refund. But the attitude of the staff (Not all but specifics) were so rude and the tone was like we did the mistake while ordering Pan cakes. Anyway, it was ruined start of the fresh day and...