Yots Greek Taverna — Restaurant in Northern Territory

We went to Yots yesterday as a group of 17 girls to celebrate a birthday. Everything was fine until the owner started rudely asking the birthday girl if she was going to cover the bill. She repeated this several times, raising her voice and using very expressive face, saying that if anything was left unpaid, the birthday girl would have to cover it.

At that point, there were still 15 people who hadn’t paid yet, and the birthday girl said it was fine, that she was sure everyone would pay and nothing would be left outstanding. Despite that, the owner repeated herself two more times in a very condescending way, as if she didn’t trust us at all.

In the end, of course, everyone paid and there was nothing left on the bill. So there was no need to talk to us like that. On top of that, the owner charged the birthday girl $30 just because she brought her own cake — even though, it was not mentioned when she made the booking and our total bill was nearly $800.

For comparison, the night before we celebrated at another Greek restaurant, Meraki, and the experience was completely different. The owner personally came to the table to congratulate the birthday girl, happily stored the cake in the fridge at no charge, and kept checking that everything was perfect at the table. That’s what true hospitality looks like.

Unfortunately, despite the food at Yots being good, neither I nor any of the 17 girls will ever return. The service provided by owner Ana was TERRIBLE, and her arrogance ruined what should have been a special night. It feels like a place that only cares about money, not about their customers — and Ana clearly have no idea how to deal with people.

Feel sorry for the staff if she treats them like...

My birthday dinner turned into a disappointing experience.

I chose this restaurant to celebrate my birthday with 17 of my friends. I made the reservation in person, confirmed it again via email and voice call, and everything seemed in order.

However, at the end of the evening, the owner approached me directly at the register and asked if I wasn’t going to pay the entire bill. I explained that each guest would pay for what they ordered — their own food and drinks — and when I paid for my own meal and drinks, I was informed there was a $30 fee for bringing my own birthday cake. I said I would pay it, but also asked why wasn’t I informed earlier?

She replied that it was normal and that all restaurants charge this fee. What she didn’t know is that I have 11 years of experience in the hospitality industry, and I’ve never seen anything like this in my life.

Nobody mentioned this fee during the in-person booking, email confirmation, or phone call.

As the situation unfolded, all my guests stood up and came to the register to pay, forming a line. After the first guest paid, she turned to me and asked, “If someone doesn’t pay, will you cover it?” I looked at her — still in disbelief about what was happening — and said, “Don’t worry, nothing will be missing.”

Thank you, Ana, for giving me the worst customer service experience I’ve had in my 38 years.

On a positive note, I want to sincerely thank the chefs the food was truly delicious, and many of my guests complimented the flavors and presentation. Unfortunately, great food alone doesn’t make up for how poorly we...

The atmosphere and food was great, however when the bill came we were told the restaurant does not split the bill. We had a group of 10 and were unaware of this before the bill came.

We were told there it was up to us to sort it out in our group and we should have one person pay and we give that person cash. We were also told that it was stated on their website and there’s an ATM down the street (at Lola’s Pergola which wasn’t working).

This was told very rudely and with an arrogant and uncompromising attitude from the woman taking the payment.

If a restaurant won’t split a bill, the wait staff should inform a large group prior to the start of a meal, or at least the person making the booking over the phone.

Due to COVID no one uses cash if they can avoid it. The onus should not be on the customer to break up a bill with the ease of electronic payments.

This is laziness on the part of the restaurant as after returning from the out of order ATM, they did in fact split the bill as originally asked.

I was really...