Biryani & Beyond — Restaurant in Queensland

We were in Bundaberg for the weekend and seen this place had some decent reviews so we thought we'd give it a go. We were seated at a table for 2 and handed menus. We asked for the drinks menu and the waitress advised us that "there's no alcohol being sold at the moment as we don't make any money out of it because of Covid.." I asked my husband if he wanted to leave but we agreed that we would just eat our meal and go. I ordered poppadoms and an Indian salad, my husband onion bhajis. The salad didn't arrive at the same time and we were told this was because "it was coming from the kitchen" which explained why the poppadoms and onion bhajis were lukewarm and rubbery as they had obviously come from the bain marie at the front of the restaurant where takeaways were being dished up from. My Chicken Madras was brought to our table by a very grumpy looking gentleman and was inedible due to a strong chemical taste, but to be fair it was nothing I could put my finger on so decided not to complain about that. My husband's Chicken Tikka Masala was as red as tomato ketchup and tasted like it. No one asked why I had left my meal and the waitress left us standing at the till waiting to pay for 15 minutes while she attended to other matters (including clearing our table). Hands down, definitely the worst Indian meal we have ever had bar none. I feel the good people of Bundaberg need some serious competition if the good reviews for this place are...

Eat here at your own risk!!! It’s a true shame that I cannot put anything less than 1 star!! Food is absolutely disgusting and extremely unpleasant to eat!! What makes the experience worse is when I went back to the store to address my concerns in a calm manner the staff attempted to intimidate me by bringing a total of 3 men to speak with me. they also said I had to remove a previous review before they would consider processing a refund. I refused to remove the review as everyone deserves to read it as nothing was untruthful. This is extremely unethical behaviour and makes me wonder where else in their business they have unethical practices. If they are unable to provide good customer service and decent food then they should shut their doors and...

Waited for 10mins for a table for 2. Given that she was serving someone for takeaway, she could've at least acknowledged us. Or even the 2 other guys that were working. They just stared and walked away. While we were waiting, 8 people walked in and the girl served them first without even showing us to our table. We had to look for it ourselves while she nicely told them what the better table was for them. Waited another 3mins for menus to come but realized she was serving them menus before us. Just because there were only 2 of us doesn't mean we are not customers. Walked out after that. Cant eat in a place where they dont care and just ignored customers because they were less in quantity compare to...