Burrito Bar Toowoomba — Restaurant in Queensland

This review rounds out our 3-part series of chain Mexican restaurants in Toowoomba (see also reviews for GYG and Zambreros). not right in town so no surprise that it's a little lesser known. Perhaps a more central location and this place would be a real hit! Menu is by far the most extensive of the 3 franchises. Menus were also pretty beat up though which leads with a bad first impression. I used to come here on Wednesdays for lunch right when this place opened. They did a 25c wings deal and it was honestly great. Wings not that good - dry and small. In fairness they were coated in the correct amount of sauce and the flavours were great. Also 25c. This was a few years ago now though so it was past time to return. For a place with burrito in the name, there was a surprising lack of emphasis on the burrito menu. Lots of other options though so don't worry if burritos aren't your jam, there's something for most people. The fish taco was light and works as a perfect starter if you order just one. Was informed by another patron that it smells very much of fish which I guess is reassuring - that's what I ordered??? No discount for ordering 2 but at 3 tacos you make a bit of a saving. Pricing is reasonable. Good value. Burrito was good and I liked. I didn't love it, but I liked it very much. Ordering is a weird challenge. Some items have a small blue thumb next to them indicating "BB recommended". Others do not... Overall good experience. Those in our troupe who ordered cocktails enjoyed but weren't blown away - more just happy they were available. Annoying that whatever music streaming service they were using had ads - very distracting. All in all though, everything was good but nothing was amazing. Service was a little sloppy for a quiet night but nothing awful - just a few items brought to the wrong table. A little bit of a polish up and a great staple...

Absolutely disgusting, I ordered ribs and chips, I got 10 under cooked chips, my ribs were raw in the centre, my fiancé has food poisoning from there, he questioned the staff and the cook tried to debate what meat looks like compared to sauce ( my partner was a chef for many years in some very high up restaurants in Australia so he knows what he is talking about) all our other guests that went there with us were also disappointed and didn’t get what they ordered and again the staff didn’t want to try and correct it. The group of us spent plenty of money there as we went there for a birthday party dinner and never again. EDIT UPDATE: after the Burrito Bar getting in contact with myself and my partner they offered to make things right and that speaks volumes about how much a person cares about not just their own reputation but that of their business but also how much they care about their customers so we were very grateful that they did decide to reach out and offer to fix things. We got given a free meal of choice by them and this time is was fresh and absolutely delicious both my partner and I did really enjoy it, the meat was cooked spot on and delicious and our sweet potato chips were perfect so we’re my partners fries. The sauces were beautiful and the staff and manager were very apologetic and polite and friendly also very helpful. We are happy they made the decision and the effort to fix this with us we will be back if the service and food stays this good. Thank you again staff and manager at the burrito bar Toowoomba for fixing things you have gone from 1...

It makes me very sad to write this review because I genuinely love their food. However, firstly the music was extremely loud, much louder than usual, and it was all Taylor Swift (I don't mind, but they usually play the radio, which makes me think it was an employee blasting their music, which is really not a huge deal except the server clearly couldn't hear us very well) and surprise, surprise, the server got our drinks wrong, then forgot to bring the salsa on the side (maybe she couldn't hear us when we ordered for some reason?) then when I went up to the bar to ask for the salsa, she gave us the wrong sauce. My taco salad didn't have any lettuce on it, and they usually do every other time I've ordered it. Then, before we even finished eating our food, the server comes up to our table and asks us if we need anything else, and we said no thanks we're all good, and she said okay because we're closing soon. It was 8:27. The posted hours are 9pm closing time. And it's Saturday night! I was shocked at the rudeness! Just overall bad experience from start to finish. Do...