Fire & Ice — Restaurant in Queensland

Hi I am just wondering who owns and runs this restaurant..As the restaurant booking staff need to be educated on how many times from open hours ..That tables should be booked and used ..on Saturday night and other nights we have been to this restaurant and yes we did not have a booking..but to be told at 6 pm sorry we are fully booked..but the whole restaurant was empty..I thought you must be joking..so we found a seat in the bar area and we were talking to several other people who where told the same story..and the restaurant was still nearly empty at this time..who is running this show..as people could be told sorry we have bookings at 7.30 or what ever time and if you are willing to order and leave the table by this time this is ok..this is called an early bird dinner....now we all know the owner's have a round table meeting every morning..and also the breakfast meal is now $20 and is rubbish...so I think the owner's want to turn up from 5pm on wards ....as you have a...

Fire and Ice continues to be one of our absolute favourite places to eat, but our most recent visit truly stood out thanks to the exceptional service we received. While the food was, as always, delicious and the atmosphere was welcoming, the absolute highlight of the afternoon was our waiter, JP (or JayPe). We were watching him, and his skill in customer service was truly remarkable—the best we have seen for a very long time. He has a natural talent for making people feel genuinely welcome and valued. He was professional, attentive, and managed the dining room with ease. His warm, engaging approach elevated the entire meal. We were so impressed that we specifically asked for his name so we could ensure he gets the praise he's due. It's dedicated staff like JP who turn a good meal into an outstanding dining experience. His service makes us want to return again and again. Highly...

Breakfast - you gotta try the smokey house beens and chorizo with pickled chilli on the side with their wonderful coffee! Great service from friendly and courteous staff. I'll be back!! All good, new menu, member specials, friendly staff and quick delivery of meals. 👍👍👍 Went there for lunch, ordered a 300gm rib fillet steak, mushroom gravy and onion rings topper. The onion rings had been cooked a number of times and the panky batter fell off the onion rings, there was no mushroom sauce and the steak was eye fillet. I was very disappointed with this effort. My wife had the lamb shank which was lovely but the pumpkin was not cooked through...crunchy. Please note the staff in this place are wonderful, no reflection on them at all. Good to try the specials, you won't be...