Gloria Jean's Bundaberg Sugarland — Restaurant in Queensland

So this isn't specifically a complaint about the food or coffee as such. This particular GJs sirs about 10m from a sushi business in my local shopping centre. Regularly I see customers from bring their sushi orders over to the GJs tables without having bought anything from Gloria's & when is vacant at the sushi place. I'm a firm believer in the concept of paying for the privilege of being at these tables. I don't blame the staff who are all lovely, well except one who could lose the sarcasm & even the guy who runs it is lovely but every time I've been there which is almost always daily, he has done nothing to move these people along & the staff aren't empowered by him to do it either. At another cafe, elsewhere in my city, when not if they catch you eating someone else's food at their tables they swiftly tell you to leave & they don't take no for answer. It's beautiful to watch. I just wish the guy who runs the GJs...

There were 4 of us having morning tea. I put my order in and then our friends. They asked for 2 pots of tea. We’re told the pots were broken( but weren’t offered to have a cup of tea instead). So our friend who is a diabetic and can’t drink coffee had no drink. Waited for some time for our order I went up to the counter and noticed our coffee was made and just sitting there waiting for the food to be prepared. By the time we got our order my coffee was cold. One of the plates the food was on was chipped. After we ate I went to tell the staff about my complaints :-No offer of a cup of tea, cold coffee and chipped plate. The care factor was nil no offer to fixed the problem. Just left a bad taste. I wasn’t after my money back. But a im sorry can we fix the problem would have worked. We...

This is the first time I have had such a horrible customer service experience with this establishment. Rude entitled girl on register that I actually spoke to the manager. Today was 10/12/24 so not to confuse anyone regarding staff member. No smile looked like she should be relaxing in front of the tv with her phone instead of preforming customer service. In these days with so many signs up about we will not tolerate rudeness towards staff let’s get it together management and train your staff properly with a better attitude. I will not return I will wait in line at coffee club the experience annoyed me so much or I will go to Hinkler Gloria Jeans never had a negative or shall we say I don’t want to work...