Hotel Mackay — Restaurant in Queensland

I have actually never stayed at Hotel Mackay but I can only speak to their hospitality, or lack there of. |During cyclone debbie myself and two other backpackers were stuck in Mackay. Our hotel room we were staying in had booked up for the next few nights we wanted, so we had to look elsewhere for a place to stay (see my review for International Lodge Motel if you like, nothing bad to say about them). We went on booking.com and saw that Hotel Mackay, which was close lovation-wise, had availability and was the closest thing available to our price range (all the midrange hotels had been booked up by this point due to the cyclone). We arrived the next morning after checking out of International Lodge Motel, to Hotel Mackay at 10am. The lady behind the bar gave us a strange look when we said we had a booking, she told us "no you don't- we don't have any availability " we said yes, we had booked last night in booking.com. Turns out, she had multiple backpackers staying there but was waiting for these backpackers to wake up and let her know their plans. Yes, I am a backpacker myself but not the type who sleeps in past 10 (and probably partied too hard to put them in that state). So this put us in a spot with nowhere to stay, and she was turning away guaranteed business in lieu of keeping guests who had not had the foresight to book ahead. Luckily, Geckos Rest hostel came to our rescue and had beds available. It is disappointing that this business (Hotel Mackay) rewards their lazy customers who cannot inform them of their plans, and turns away customers who intend to...

Good News is - The service from the lady that served me was great and can't fault her. The pub area down stairs looks great.||||Bad News is - Honestly if you don't mind using a shared bathroom (total of 4 toilets and 2-3 working showers to be shared between 10-14 rooms) with others in the fear of others walking in on you, then this is the place for you as there is no locks on the shower stalls or to the bathroom as a whole as they are broken and you run the risk of some random walking in on you to use the other shower stall. There needs to be a serious overhaul done to the bathroom and toilet facilities to make it more functional, working and practical. When I stayed there, I kept thinking of how all my friends that are parents keep telling me how that they never get any piece and quiet, even when they are having a shower.||||Kept hearing the banging of a door all night as well. The Bedroom wasnt too bad but no glass and jug of water in the fridge. No coffee facilities in the room - because some of us enjoy having a morning coffee in our pajamas in...

Good News is - The service from the lady that served me was great and can't fault her. The pub area down stairs looks great.||||Bad News is - Honestly if you don't mind using a shared bathroom (total of 4 toilets and 2-3 working showers to be shared between 10-14 rooms) with others in the fear of others walking in on you, then this is the place for you as there is no locks on the shower stalls or to the bathroom as a whole as they are broken and you run the risk of some random walking in on you to use the other shower stall. There needs to be a serious overhaul done to the bathroom and toilet facilities to make it more functional, working and practical. When I stayed there, I kept thinking of how all my friends that are parents keep telling me how that they never get any piece and quiet, even when they are having a shower.||||Kept hearing the banging of a door all night as well. The Bedroom wasnt too bad but no glass and jug of water in the fridge. No coffee facilities in the room - because some of us enjoy having a morning coffee in our pajamas in...