We were looking at the menu on the window deciding whether to dine in or takeaway when the manager or owner (I wish I took notice of his name) came over and welcomed us in and quickly took us to a seat. He was amazing, and despite the restaurant being packed didn’t hesitate to ensure that we were comfortable and the kids orders were taken immediately. He organised a special soup for them which they devoured, no easy feat with a picky toddler and 1 year old. We enjoyed some delicious tapas and then asked for some takeaway containers for our ramen as the kids were past their bed time. The ladies couldn’t be more wonderful and quickly grabbed us everything we needed to package our meals up and get us on our way. As we were paying the gentleman that had welcomed us at the start treated our daughter to some complimentary panda biscuits topping off what was a fantastic night for us all. We enjoyed our ramen in peace and quiet once the kids were asleep and it was absolutely delicious. We recognise that Bings isn’t a restaurant that caters specifically to children, but we couldn’t fault our family evening out, we left feeling so relaxed which is rare when dining out with 2 young children. Thank you to the entire team for a wonderful night, we can’t wait to return next time we...
Read moreFriendly staff but food quality is below average
Walked in, greeted by staff and was seated straight away. Atmosphere seemed nice as it has a Japanese feel throughout. I browsed through the menu and ordered the salmon sashimi and the teriyaki beef bento box. The staff didn't really seem to know the menu and kept asking what the number was?! Waited about 10 mins before my pot of green tea qas brought to my table, followed 10 mins later by my salmon sashimi... 7 thin slices smaller than a postage stamp... and tge worst part is the salmon didnt really taste fresh either! 5 min later, my bento box came out. I tried each part of the bento box. The corn has come straight from a can. The spring rolls were store bought and the one piece of karaage chicken was way overcooked. Ther beef was bland and had no real teriyaki flavour. It was like as if they cooked the meat in a hotpot and then squirted a small amount of teriyaki sauce in it... and finally to top it all off, there was literally only 3 small pods of beans for my edamame.
Was recommended by a friend to try this place out... but I don't think it...
Read moreI love bings food, so I suggested to a friend that we go eat there. I have always got it as takeaway, the food is delicious.
It was my first time dining in for dinner. We waited 1 hour and 25 minutes before food got delivered, despite asking and following up on our order as we ordered Starter and Mains.
We had to ask repidedly for our drinks and felt like a burden.
It was a stressful ambiance. The staff were clearly overwhelmed/overworked.
The wait time and repeatedly having to ask for drinks really took away from the experience.
Staff were to stressed to even apologise for the lack of service. Very poor management.
I asked for a 2nd glass of Rose Wine, when following up on the order they insisted the wine I previously got was a Moscato, They are clearly different wines. The waitress brought me Moscato after I told her I had ordered a Rosé. She suggested I go and ask another staff member for the Rosè.
In the end, I didn't get my Rose. Safe to say, I won't be returning again on a Saturday night.
The customer service was atrocious, and the staff did not even apologise for the...
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