We took our grandchildren here for a breakfast treat on our way out of Bundaberg after spending the night following our grandsons surgery. It took forever for a staff member to take our order despite a young woman with dark hair, a face piercing and what looked like chocolate or some kind of food, smeared all down the side of her trousers, walking backwards and forwards past us numerous times, seemingly not doing anything in particular. Eventually the young woman with a headset on took our order, I can only assume, between taking drive through orders. We were really disappointed there were no hotcakes available for the children but there were workmen there at the time, which we assumed was the reason. After we ordered she told us to take a seat and someone would bring our order to our table. When our order was ready, the young woman with the piercing and dirty clothes called out an order number. I asked my husband if that was our number, which he confirmed and he went up and collected it. This young lady couldn't even muster a courteous smile. Other people who ordered after us received their orders to their table, by another pleasant, courteous young woman. Unfortunately that one staff member put us off ever wanting to return to this...
Read moreWe visited bundaberg for a sporting event and went to this place 3 times hoping the next would be better, as early mornings and big days it was a convenient place to go and right next to our hotel. First visit was a dinner box, chips were nice, but burgers... the rolls were hard and the burgers dry, waited in the waiting Bay for 10 minutes. 2nd experience also just as bad with the burgers hard and dry, the rolls are old, and the top of the burger looked like it had been eaten by rats. McFlurrys half full, and the wait time just as long. 3rd experience done the dash. Ordered 4 hot cakes, 2 were hard as rocks, cold and a third 1 had half a hot cake missing? Asked the man to exchange the hard hot cakes while they were running around the car park looking for people to give their orders, had someone come up 3 times asking us if the order they had was ours. They bought out the fresh hot cakes where my son found a nice long hair in it. Hash browns were dripping in dirty oil. We waited 20 minutes for this delicious meal. Stupid me for going back a 3rd time. I would not recommend this McDonald’s to anyone. We are all now driving back to the Gold Coast feeling as though we are going to...
Read moreAfter waiting 25 mins for my food,when I looked in the bag,not a single burger was wrapped and we were missing items. I asked politely for the burgers to be wrapped correctly and for the missing items only to be told by one staff member that she didn't pack the food. I said it's a bit slack,she then repeated herself saying with a smirk that she didn't pack the food. I then said,I know you didn't pack the food,but can U find someone to fix it. She looked at me,smirked and then walked away. The manager had overheard and grabbed the bag and wrapped our burgers. When my daughter realised I had been disrespected so much,she tried to speak to the manager only to have the manager tell her we were making a scene and to leave the store. No wonder the staff members are so rude considering the manager is extremely rude.NEVER will I return to this MacDonalds.. Not to mention the place was absolutely filthy,littered with rubbish and we had to clear the table and clean it before we could even sit down. Never been more...
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