Pacifico Tiki Bar & Grill — Restaurant in Queensland

A year ago I ate at Pacifico and informed the wait staff of my anaphylaxis to nuts. When I ordered the fish tacos we reminded them of my allergy again as the menu didn’t specify nuts in the meal. The fish taco came out with crushed peanuts in the salad and without knowing I had some and ended up in critical condition in hospital. I was informed by the manager I would be offered a refund, a free meal and the menu would be updated to include allergens. We decided to go back for a ginger beer 2 weeks ago and was utterly disappointed. We walked in and were ignored by the staff even though the restaurant was pretty much empty. We ordered our drinks and were informed there was no gas for the tap beers. When ordering our food we were then informed we couldn’t order the burger as they’d run out of that too. The staff informed us that two people had left that night and the chef was angry so they were under pressure. As customers we could hear the chef ringing the bell excessively when a meal was ready and it was an unsettling experience. The food took a long time to come out and it was clear that the staff were not enjoying themselves. The drink selection was very commercial compared to the tap beers they advertise. I wouldn’t recommend going here at all if you have allergies or are looking for a relaxing environment for dinner and drinks. This place was definitely better when it was green...

Don't get too excited about the free pool or the $10 margaritas... Gave this place too many opportunities but yesterday was enough. The girl at the counter is so rude, she looks annoyed to be working there and she treats everyone like you should thank her for letting us in. The food is way overpriced (paid 40 bucks for 8 tiny calamari, 5 tasteless spring rolls and mediocre chips). Me and my friends just promised ourselves to never go back to these...

The Pacifico is the friendliest bar I visited in Cairns, you can go eat and drink with your friends or family but also meet people there, either customers or even workers, they are incredible and they’re really good listeners, they take time for you which is rare ! Why did I enter this bar ? Because I loved the design, it’s Hawaiian vibe and you feel like home ! Thank you for everything, I...