Zambrero Earlville — Restaurant in Queensland

We came in and ordered 2 burritos around 5:15 pm at the front counter. The new trainee did boy such an amazing job and was super polite. However the girl with the hat took forever to cash the customers before us because she kept forgetting to give them all their items. Then when we finally got to pay she tried to charge us for 3 burritos! We had to tell her so many times what we ordered so she could put it through correctly.

When we sat down to eat we realised she handed the other customers our burrito and mixed them up. The two boys were very apologetic and happy to remake it which is great, but this girl didn't really seem to care too much and seemed like she didn't want to be there. I think her...

Very Disappointing Experience – Allergy Concerns Ignored

Earlville store in Cairns has now messed up our drive-thru burrito order for the third time. This time, all three burritos were incorrect. It’s extremely frustrating—especially when there are food allergies involved and the store clearly doesn’t take them seriously.

We spent $73, and it ended up being a complete waste. I called to raise the issue and was told to come into the store for a refund. When I did, they then claimed they couldn’t process a refund and instead offered just one standard burrito as compensation. Seriously? That’s not even close to acceptable for the inconvenience and risk caused.

This level of service is a...

Burritos alright, AVOID coffee/Coco Mexico at all costs. I've asked for my money back twice now and once I just left my drink after having a sip. Staff do not know how to make coffee and are unapologetic when orders are mucked up. This must be incredibly embarrassing for management that you've failed training so badly. Slow service, so I hope you have a good air conditioner in your car and don't have children or a dog, as they will roast while you wait for...