Amici Ristorante Pizzeria Bar — Restaurant in Sydney

Make thoughtful decision when you trying to order the Bistecca. It’s a nice beef. But I have different opinions towards what’s medium cooked. And I made it clear that the place needs to try to warn people it might take longer than 40 mins for medium/well done bistecca.

I wish I knew this before stepping into a pizzeria and telling the staff that I want the steak and waiting while starving and sitting isolated with cold winds alone and being unattended and have no clue I have to wait for an hour to have a bistecca for a late dinner. They are busy, but to be fair it’s not a full house yet at 7.15pm.

In conclusion, unless you are having a full-course dinner, please avoid ordering the bistecca alone and be mindful of the cooking level.

I eat alone, and I only ordered one main. If you are judging, please try not to let me know.

reply to the 'explanation' that the merchant just made:

I am trying to objectively describe on the steak, but you seem more focused on attacking me with things you think didn't happen on customer service.

To address your response: First, you admitted that our understanding of steak doneness differed, and I didn't argue with you. I simply wanted timely updates while waiting for the second steak, so I could make reasonable arrangements instead of waiting alone, hungry and cold.

Second, I found the mashed potatoes too salty. What would be the correct response in this case? Can I not point this out? This wasn't the main issue that ruined my dining experience. Why mention the mashed potatoes when I was commenting on the steak? Or did the potatoes take longer to cook than the steak? If so, why did you only mention the 40-minute wait for the steak when we spoke in person on site?

Third, I made it clear at the time that I wasn't there to critique your customer service. I tried to ignore the lack of warmth. I won't detail the discomfort caused by your staff as it feels too subjective. However, if you need specifics, it was the male host downstairs who mentioned a ten-minute wait, which I found unrealistic but still waited for my first steak. His lack of knowledge about your menu items was concerning too because he seems to not being able to know what is the 'bistecca steak'.

Ultimately, I rated your service and steak one star due to your stubbornness about the steak's doneness, the mishandling of the second steak, and the overall unnecessary wait time. These issues were very disappointing.

Lastly, I twice emphasized that day on my table, to you, that if someone makes a similar order, the minimum you should do is inform them of the wait time and your understanding of medium doneness. Your failure to do this prompted me to share my...

We have been going here for years but I just finished work and went to pick up pizza my husband had ordered while on my way home. I went to the counter to collect, I was not dressed up, I was in my nursing scrubs. I was spoken to so rudely over a miscommunication over our order that they didn’t seem have. I have NEVER been spoken down to like this and so rudely. I was told ‘we don’t have time for this love’ and no resolution was offered. I was so embarrassed and shocked that I left. We have been loyal customers but will never go here again. So disappointing and not the way to treat your customers or speak to people in general, ever.

In response to the message below: As mentioned, and as shown below, again speaking rudely to your customers is unnecessary. I mentioned there was a miscommunication, however my complaint is over the way you spoke down to me and were extremely rude. Just like below, no apology or kindness towards your clients, even with any misunderstanding, just that we are wrong. We have been great customers over the years so for anyone to think speaking to someone like that, customer or not, is...

Had dinner here for the first time recently on a Staurday night - upstairs. Food was good, wine list is ok and not too overpriced but when the bill finally came there was a 10% Saturday night surcharge - a recent impost. No mention of it when we phoned to book, no reference to it on the website or online menu, nothing on Google revies or on photos of the menus posted and not having seen this charge anywhere else in Australia or overseas, we were not looking at the very small print at the bottom of the menu in dim lighting when ordering. Appreciate staff costs on a Saturday are slightly more than a weekday, and the loading is significantly less than a Sunday or Public holidays, but 10% on the entire bill after all the other markups is completely unjustified and a rort. No doubt the owner response will seek to justify the cost but look around at other local Cammeray, Crows Nest, Neutral Bay, etc. venues - none have a "Saturday night surcharge" and seven local diners were left...