Costi’s Westpoint Blacktown — Restaurant in Sydney

Today on 2nd April 21, at around 11:30 am I went to Costi's at Blacktown Westpoint shopping centre. I ordered for fresh chips, paid $5.90 by cash. Waited for the chips. Finally I saw one of the staff rostered for today ( he didn't wear prescription glasses), putting the prepared chips in the box and he touched the cooked chips in the box with his bare hands. He put it in a paper bag and he gave it to me. This guy didn't wear any gloves. He gave that to me and I refused to buy. I asked him, why hygiene is not followed especially during the Covid pandemic without wearing a gloves. Then he didn't threw it when I refused to take that packet of chips. Instead he kept it in a tray for sale. He tried to put a packet of chips in the oil to fry again, where, so many things like battered fish chips are fried again and again, in the same oil in one business day which is not healthy and it appears that Costi doesn't seem to care for customers health. I have a medical condition and I never wanted to eat food from an outlet which doesn't have any hygiene and use the same oil for frying. I asked him how many times would you use the same oil. I demanded my money back and I will never buy cooked food from here again. You can watch the CCTV footage for...

I purchased over $50 worth of flathead fillets on Saturday afternoon. There was only one person serving although there were other staff members "working". When I got the fish home and went to cook it, I found every single peice full of bones. By the time I took these bones out I was left with significantly less fish. If I had wanted to debone my fish I would not have paid a higher price for fillets. With young children, this meant we couldn't eat it as I was worried I had missed some bones as I am by no means a professional when it comes to filleting a fish. I understand that there is always a risk of some bones being left behind but every single piece had a minimum of 8 bones and some had sharp scales also. I was extremely disappointed and would not even feed it to my dogs in fear they would choke on a bone too. I will never again...

I have been going to this place, infrequently, for years and historically you could buy a range of cooked fish and the quality was good. I now find that you can only buy a limited range of cooked fish, being what they want to sell you rather than what you want to buy. On the day I went there they only offered three alternatives and I chose what they said was Pacific Dory as a nice looking(i checked what the fresh fish looked like) quite economical option. I was quite please with the first piece of fish I tried. The flesh was bright white, firm and tasty. The second piece I tried was a dull creamy yellow colour, with sloppy texture and bore no resemblance to the first piece. It was most unattractive and I didn't eat it. Whether this was a mistake or deliberate, I have no idea, but can form my...