Kmart Blacktown — Local services in Sydney

I have been shopping from kmart blacktown from 3 years now. Recently I had humiliating experience at kmart. I bought a bench mixer more than an year ago and thank God to the quality just after an year I got into issues(my wife was 5 months out of Australia and I did not use it for 5 months, still product got issues just after an year). Took it to kmart Blacktown for help they refused to help, mentioning it was outside warranty and I came back. 4-5 weeks after that I was in Blacktown kmart for shopping and while returning something, as a customer asked for help on bench mixer issue again and a nice lady was happy to help on it. I felt happy and valued and went to take it and when I was back I see the same lady who refused to help me 4 weeks ago, speaking to all the staff over the counter pointing towards me(I was in the queue). Not sure what that lady had on me, when I went at the counter , as expected they started making excuses, box is missing, product is not as it was sold. For God sake, who keeps the box for more than year. Now, 4,5 staff members staring at me and making excuses like box, all items, item should be in same condition etc. I told them to check other member who just agreed to help. But they said thanks and Merry Christmas..lol.. What I am pointing at, they could have said that they cant help in the begining itself, I would not have gone back for it again. I felt as if I took the item for free or lieing to them and really embarrassed that all those people staring at me..I am never going back to Kmart...

13/10/23 5:30pm In the customer service department, a female employee with long blond hair who looked to be in her 20s and heavy makeup discriminated against me and my girlfriend. ———————————————————————— We took a picture of a display product on the night of 12/10 and asked if she had it in stock in the warehouse. We took a picture of the barcode and gave it to her, but she was not even willing to help us check the inventory. And her attitude during the conversation was extremely discriminatory and disrespectful. My girlfriend and I felt very uncomfortable.

After we left in the evening of 12/10, we went to another Kmart. The staff there helped us check where the inventory was. The staff told us that the Kmart in Black Town had 3 units in stock.

13/10 5pm Not long ago, we asked about the bicycle again, but she still insisted that there was no stock in the warehouse. Her attitude is really bad. This is the first time we have been discriminated against in Australia.She had never checked the inventory at all. We then used the translation software to tell her that another Kmart had called to confirm. Black town Kmart still had 3 units in stock, and we had already left our names to reserve them, She was finally willing to go into the warehouse to look for it

We are really angry and sad.

Because of this employee who discriminated against us, we had to run back and forth between two Kmarts. This was the first time we were discriminated against because we wanted to buy a bicycle.

What we say is true, please...

If I could give minus stars I would. This store is by far the worst when it comes to Click & Collect stock availability.

Out of 6 Click & Collect orders to date, not 1 of them has been completely fulfilled. I have just collected an order where the 'available' cart total was $365. Upon receiving the Ready to Collect confirmation, I was refunded $320!!!! $320 of what was said to be available stock for that store online was actually UNAVAILABLE.

Then there was the time I ordered stationery and home office equipment earlier this year. When receiving the 'Ready to Collect' confirmation, I was advised 2 items were unavailable. Okay no worries... The following day on my way to collect, I receive another email saying that 4 more items were unavailable... yep, the day AFTER receiving my collection confirmation. But wait... it gets better. I arrive at the Service desk to collect my order and they hand me over this tiny little parcel wrapped in black plastic. I get to my car and open it. It is a desk drawer organiser.... that is it. As I get ready to go back inside to ask for the rest of my order, I get another notification email saying that the 5 other missing items are unavailable and being refunded!!! I drove an hour to pick up a $3 plastic Desk Drawer Organiser!!!!!!! I can only assume that the items i irdered were sooo popular and in demand, that they kept picking items out of my order... but who knows?? So the lesson here is.... DO NOT ORDER CLICK & COLLECT from Kmart...